S&P Global · 3 days ago
Head of Customer and Commercial Platforms
New York, NY
Full-time
Onsite
Director/Executive
$160K/yr - $300K/yr
15+ years expS&P Global is seeking a visionary, hands-on leader to oversee their Customer and Commercial Platforms Portfolio. This role requires strong product and business leadership to establish a cohesive solutions strategy and ensure technology investments align with the evolving needs of a global business.
AnalyticsBusiness IntelligenceCreditEnterprise SoftwareFinanceFinancial ServicesInformation ServicesMarket Research
Responsibilities
Champion a unified digital transformation strategy that modernizes and integrates customer and commercial systems across global teams
Define and articulate the long-term vision, strategy, and roadmap for the Customer and Commercial Solutions portfolio
Drive simplification and clarity across a fragmented landscape of commercial tools and processes
Ensure solutions align with global business needs and support operational excellence across sales, service, and delivery
Act as a strategic partner, evaluating emerging solutions, codesigning architecture with engineering, and driving evolution and innovation
Build and lead a high performing product, data and operational support team, fostering a culture of accountability, collaboration and continuous learning
Embed data, user experience and process thinking into product development to maximize impact
Lead the full product lifecycle with rigor and discipline, oversee prioritization and execution of enhancements and new capabilities while advancing long-term strategy
Define and implement data governance frameworks to ensure accuracy, consistency, and compliance across all customer and commercial data sources
Oversee integration of customer and commercial data between multiple systems (CRM, ERP, analytics platforms) to create a unified, actionable view
Establish data quality standards and monitoring processes to maintain integrity and reliability of customer and commercial datasets
Define and champion a customer-centric vision that ensures seamless, intuitive experiences across all digital and physical touchpoints
Lead the design and optimization of user journeys across multiple personas to maximize engagement
Develop strategies to personalize experiences using data-driven insights, ensuring relevance and value for diverse personas
Implement feedback loops and voice-of-customer programs to continuously improve usability and engagement based on real user input
Drive adoption and engagement of digital platforms through intuitive design, accessibility standards, and innovative interaction models
Monitor and analyze engagement metrics to identify trends, opportunities, and areas for improvement in customer experience
Operate effectively within a matrix organization, collaborating with technology, operations, sales, and customer experience teams, as well as customer groups across multiple functions
Lead and inspire cross-functional teams to deliver high-impact solutions
Build and maintain strong relationships with internal and external stakeholders, including business leaders, technology partners, and global teams
Act as a strategic partner to senior executives, translating customer and commercial team needs into scalable technology solutions
Champion the voice of customers, ensuring solutions drive measurable business and experience outcomes
Establish governance frameworks to ensure compliance, scalability, and performance of systems
Monitor KPIs and drive continuous improvement initiatives
Manage budgets to deliver on business objectives
Qualification
Required
15+ years of progressive experience in product management, with at least 5 years in a senior leadership role
Leadership through large-scale transformation or modernization efforts (example: CRM re-platforming)
Proven track record managing complex product portfolios in global organizations
Deep understanding of Salesforce ecosystem and related commercial technologies or deep understanding of S&P Global's businesses
User-centered, design-led mindset with a focus on creating intuitive and scalable internal experiences
Strategic operator with a strong bias toward execution and measurable outcomes
Exceptional ability to lead in a matrix structure and influence without direct authority
Strong analytical, communication, and stakeholder management skills
Familiarity with global markets and operational models
Ability to quickly learn and adapt to industry-specific requirements
Benefits
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Company
S&P Global
S&P Global is a market intelligence company that provides financial information and data analytics services.
10001+ employees
H1B Sponsorship
S&P Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (26)
2023 (30)
2022 (38)
2021 (46)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-01Post Ipo Debt· $1B
2023-09-07Post Ipo Debt· $750M
2016-04-28IPO
Leadership Team
Martina Cheung
President and CEO
Rick Goldberg
Division Chief Financial Officer
Recent News
2026-01-23
Benzinga.com
2026-01-23
2026-01-22
Company data provided by crunchbase