Carrington Holding Company, LLC · 2 weeks ago
Sr Escalation Collections Specialist (11am-8pm EST)
2100 East 196th Street, Westfield, IN, 46074, US
Full-time
Hybrid
Mid, Senior Level
$24/hr - $24/hr
3+ years expCarrington Holding Company, LLC is seeking a Senior Escalation Collections Specialist to join their team. This role involves providing excellent support through inbound and outbound calls, resolving customer issues while adhering to company policies and regulations.
Financial ServicesReal Estate
Responsibilities
Deliver accurate and timely information to callers in a courteous and professional manner, with first-call resolution in all but the most complex issues and in compliance with all applicable regulations
Refer more complex or complicated calls to qualified team member
Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email, or phone contact with supporting departments
Track, follow-up and complete customer call backs to ensure inquiry resolution
Collect payments whenever appropriate
Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system
Research and resolve a wide variety of customer questions/issues
Resolves and/or addresses complex customer problems or questions
Qualification
Required
High school diploma or equivalent work experience
Two (2) to three (3) years' customer service/call center experience in a high-volume telephone contact environment
Three (3) years or more Mortgage Loan Servicing industry experience
Knowledge of Fair Debt Collection Practices Act required
Strong negotiation skills
Ability to understand moderately complex problems and to collaborate and explore alternative solutions
Ability to make decisions that have moderate impact on the immediate work unit
Ability to organize thoughts and ideas into understandable terminology
Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy
Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly
Preferred
Knowledge of relevant and industry-specific computer software packages preferred
Benefits
Comprehensive healthcare plans for you and your family.
Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Company
Carrington Holding Company, LLC
Carrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aman Marwah, MBA
Division Chief Financial Officer
Melissa Witte
VP ESCROW ADMINISTRATION
Recent News
2025-11-04
2025-11-01
2024-04-26
Company data provided by crunchbase