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Vensure Employer Solutions · 1 month ago

Team Lead - NY

New York, United States

Full-time

Onsite

Mid, Senior Level

2+ years exp

Vensure Employer Solutions is a concierge dog training and pet sitting business operating in Manhattan, Brooklyn, and New Jersey. The Team Lead is responsible for overseeing a group of sitters/walkers to ensure high-quality client care and smooth daily operations, acting as the first point of contact for team support and helping maintain structure and accountability.

Customer ServiceFinancial ServicesHuman ResourcesRisk Management

Responsibilities

Main point of contact for the team on a daily basis

Available to answer questions & resolve issues when they arise

Onboard and train new hires

Check in with team on each client daily

Make sure each person is prepared for each job and has all required info

Ensure job notes are summarized and documented in Honeybook after

Consistent communication with Founder for urgent issues, client downloads, overall project & process improvements

Qualification

Pet Care ExperienceTeam LeadershipCRM ToolsScheduling SoftwareProject ManagementTech-SavvyHighly OrganizedProactiveEnglish LanguageSpanish LanguageCommunicationDetail-Oriented

Required

Language - English required (Spanish a plus)

Highly organized, detail-oriented & proactive

Strong Communication Skills written & verbal - comfortable handling client and team interactions

Tech-Savvy proficient in: Google Suite (Email, Drive, Docs, Sheets, Calendar), Slack (team communication)

Scheduling software (e.g., Calendly)

CRM & Booking tools (e.g., HoneyBook)

Project Management tools (e.g., Asana)

2+ years of experience as a Team Lead/Supervisor (preferably in a service-based business)

Preferred

Experience in Pet Care or Dog Training

Remote Team Experience

Company

Vensure Employer Solutions

Vensure Employer Solutions is a privately owned professional employer organization (PEO) headquartered in Chandler, Arizona, with offices in Sarasota, Florida, and Duluth, Georgia.

Founded in 2004

Chandler, Arizona, USA

1001-5000 employees

https://www.vensure.com

Funding

Current Stage

Late Stage

Total Funding

$2.2B

Key Investors

Stone Point Capital

2024-10-14Debt Financing· $2.2B

2022-09-06Acquired

Leadership Team

Alex Campos

CEO

Pat Cleary

Chief Growth Officer

Recent News

Sports Business Journal

MLB partner league AAPB sees 41% YOY audience growth

2025-10-24

bloomberglaw.com

Lawsuits Mount Against Payroll Firms Over Pandemic Tax Credits

2025-09-12

Vensure Employer Solutions Appoints Pat Cleary as Chief Growth Officer and Board Member

2024-02-27

Company data provided by crunchbase