Bursys · 2 hours ago
Pre-Sales Solutions Engineer (SaaS)
Bursys is seeking a highly driven Pre-Sales Solutions Engineer who will act as the first technical and consultative touchpoint for new leads for their SaaS software FieldEquip. The ideal candidate will be responsible for understanding prospect business requirements, conducting product demonstrations, and collaborating with sales and implementation teams to ensure customer success.
Responsibilities
Manage and process inbound leads received from the website and email channels
Reach out to prospects to understand business needs, use cases, industry context, and operational workflows
Conduct consultative discussions to identify challenges and map them to product capabilities
Capture detailed requirements and maintain accurate documentation
Deliver engaging, tailored product demonstrations highlighting relevant features and value propositions
Clearly articulate how the platform solves customer-specific problems
Provide consultative guidance based on best practices and real-world workflows
Facilitate discovery sessions to understand processes, functional requirements, and customer outcomes
Convert complex processes into visual workflows using Lucidchart or similar tools
Prepare high-level Statements of Work (SOWs) defining modules, configurations, and customizations
Work closely with implementation specialists to ensure smooth handoff from pre-sales to delivery
Participate in project kickoff meetings to clarify business needs and solution design
Explain SaaS product architecture to technical and non-technical stakeholders
Work with customer technical teams for integrations with ERP, accounting, or third-party systems
Use Postman to test REST/SOAP APIs, validate endpoints, and interpret responses
Understand OAuth, API keys, and authentication flows
Qualification
Required
5+ years of experience in Pre-Sales Engineering, Business Analysis, or SaaS roles
Strong understanding of business workflows and process mapping
Experience preparing SOWs and requirement documents
Experience using Postman and working with REST/SOAP APIs
Ability to translate technical concepts into a business-friendly language
Preferred
Experience with ERP or accounting integrations
SaaS implementation or configuration experience
Familiarity with cloud platforms or software architecture