Huntington National Bank · 2 weeks ago
Client Implementation Manager-Merchant Services
Hagerstown, MD
Full-time
Onsite
Senior Level, Lead/Staff
$70K/yr - $140K/yr
10+ years expHuntington National Bank is seeking a Client Implementation Manager for their Merchant Services division. The role involves coordinating and collaborating with stakeholders to ensure client satisfaction through effective onboarding and integration of new merchants.
Asset ManagementFinanceFinancial Services
Responsibilities
Onboard new mid-market to large enterprise merchant clients by ensuring the coordination and execution of activities with multiple Huntington and third-party vendor stakeholders
Manage client expectations throughout the onboarding process, providing clear and concise communication
Manage workstreams across all project phases, including Discovery, Data Specification Review, Software Development, System Configuration, Testing, Project Management and Implementation
Develop and manage comprehensive project plans, track deliverables, and maintain consistent communication with clients, vendors, and internal stakeholders, utilizing team resources where appropriate
Configure and customize products and services to meet client specifications, ensuring a high-quality, integrated experience
Proactively identify and resolve issues, escalate where necessary, and implement effective solutions
Build positive connections with internal and external partners, becoming the trusted expert
Convey complex concepts clearly and persuasively to diverse audiences, both technical and non-technical
Drive continuous improvement to align with evolving product needs and optimize customer interactions
Analyze business processes and map them efficiently, ensuring smooth functionality
Recommend policies and procedures to benefit and improve the implementation process
Act as the primary point of contact, providing expert support and fostering strong partnerships with product stakeholders across departments
Partner with operations and technology teams to guarantee seamless implementations and swiftly resolve any integration issues
Identify, troubleshoot, and test system configurations and processes to resolve issues
Navigate strategic shifts and changing priorities with agility and leadership
Performs other duties as assigned
Qualification
Required
Bachelor's Degree
10+ years of merchant services industry experience in implementations, conversions, relationship management, and/or project management
Preferred
Ability to lead projects, influence multiple constituencies and focus teams from different departments and companies on accomplishing shared goals to meet client needs
Experience in a client-facing role with a project management focus
Understanding of payment processing and associated products
Produce high-quality work independently and collaboratively, meeting deadlines consistently
Prioritize tasks efficiently, juggle multiple commitments, and communicate needs effectively
Possesses excellent written and verbal communication skills, demonstrated through previous experience
Strong analytical and problem-solving skills, evidenced by previous achievements
Adaptable and self-motivated with a commitment to continuous learning
Ability to work collaboratively in cross-functional teams
Thorough knowledge of various software programs including Word and Excel, and the ability to quickly learn additional systems/software
Demonstrated ability to present to senior executives
Willingness to travel as needed
Persuasive communication skills, with a knack for sales messaging
Outstanding ability to forge and maintain trust with key stakeholders
Competent in troubleshooting and strategic thinking to overcome obstacles and achieve objectives
Benefits
Health insurance coverage
Wellness program
Life and disability insurance
Retirement savings plan
Paid leave programs
Paid holidays
Paid time off (PTO)
Company
Huntington National Bank
Huntington National Bank offers consumer, small business, and commercial banking, mortgages, wealth, and insurance services. It is a sub-organization of Huntington Distribution Finance.
10001+ employees
H1B Sponsorship
Huntington National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (120)
2024 (118)
2023 (84)
2022 (114)
2021 (67)
2020 (48)
Funding
Current Stage
Public CompanyTotal Funding
$1.75BKey Investors
FHLB Cincinnati
2026-01-17Grant
2024-11-18Post Ipo Debt· $1.75B
1978-01-13IPO
Leadership Team
Donnell White
Senior Vice President - Chief Inclusion Officer
Dontae Noel
Emerging Payments & Platforms Strategy
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase