NEOGOV · 1 week ago
Computer Systems Support Specialist
Silver-Bow County, MT
Full-time
Onsite
Mid Level
$24.40/hr - $29.84/hr
3+ years expNEOGOV is a part of the City and County of Butte-Silver Bow, MT, and they are seeking a Computer Systems Support Specialist to support the technology that powers the community. The role involves troubleshooting, analysis, and providing technical support to ensure reliable network connections and maintain computer systems for City-County personnel.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Diagnoses PC and network problems and takes appropriate action based on findings
Consults with City-County personnel on information technology needs and provides appropriate solutions to meet the stated goals and objectives
Provides technical support for City-County personnel in the use of local resources and first-level support for networked resources
Installs, configures, and maintains all computers (including laptops and tablets)
Sets up new computers with optional equipment and network connections according to City-County policies and procedures
Maintains City-County network user accounts according to stated policies and procedures
Orients and trains new City-County personnel on technology policies and procedures
Performs preventative maintenance of PC equipment
Installs and tests new and/or updated PC software/hardware
Advises and assists other City-County personnel as necessary to maintain end-user service
Performs additional related work as required
Performs all duties and work assignments in a safe, healthy, and environmentally sound manner. Specifically, complies with the Health & Safety Program; maintains work area in a safe and orderly manner; identifies and reports unsafe conditions; reports all accidents; wears required personal protective equipment; and attends safety-related meetings, training sessions, fit testing, etc
Performs all duties and work assignments in compliance with project quality requirements
Acts responsibly and ethically, and in conformance with generally accepted business, occupational, and professional standards
Performs other duties as assigned
Qualification
Required
Knowledge of word processing and spreadsheet applications
Knowledge of troubleshooting and problem-solving
Client relations skills
Requirement assessment and analysis
Project management methodology
Principles of Information Technology Interface Library (ITIL)
Ability to multitask and work cooperatively with others
Effective verbal and written communication skills
Technical knowledge of the operations and maintenance of computers, preferably in a networked environment
Technical knowledge of current City-County computer operating systems
Knowledge of industry standard computer software and hardware technologies
Knowledge of industry standard business applications, such as Microsoft Office
Working knowledge of new and emerging information system technologies
Working knowledge of public sector information system policies, practices, and procedures, such as HIPAA, FIPS140-2 and CJIS
Knowledge of City-County departmental functions, procedures, policies and organization
Good knowledge of accounting and mathematical equations for end-user application assistance as well as budget development
Skilled in listening and understanding the information system needs of City-County departments and employees
Exceptional interpersonal communication skills
Ability to effectively communicate verbally and in writing, technical information to both a technical and non-technical audience
Ability to teach and encourage others to learn and adopt new practices and procedures to effectively accomplish work objectives
Ability to establish and maintain mutually beneficial working relationships with department and division heads and City-County employees, as well as outside organizations and vendors/service providers
Ability to assist in the installation, configuration, and maintenance of computers and networks
Ability to quickly learn and adapt to new technology as it relates to the ever-changing business requirements of the City-County and its citizens
Ability to maintain strict confidentiality of City-County business and information
Bachelor's degree in applicable field or equivalent combination of education and experience
Three years of related network experience
Any equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work
Must possess a current Montana Driver's license or have the ability to obtain one within a reasonable period of time after employment
Must be a resident of Butte-Silver Bow during employment according to Butte-Silver Bow Ordinance
Benefits
This position offers benefits according to a Collective Bargaining Agreement.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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