NEOGOV · 1 week ago
Eligibility Technician 3 (PCN 068106)
Fairbanks, AK
Full-time
Onsite
Entry, Mid Level
$31.54/hr - $31.54/hr
1+ years expNEOGOV is part of the State of Alaska's Department of Health, seeking an Eligibility Technician 3 to join their team. This role involves leading a team, training employees, and managing a confidential caseload while ensuring accurate eligibility determinations and excellent customer service.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Serve your team as a working lead, working closely with the team and leadership to develop staff
Assist in the training, evaluation, and guidance of fellow employees
Multi-task a variety of assignments, including casework, interpreting policy, and reviewing staff’s case determinations
Lead workers perform at the first level below the unit supervisor, contributing to employee training, ensuring the accuracy of eligibility determinations, maintaining professionalism and excellent customer service with clients and partner agencies, and guiding eligibility and workload staff
You will handle multiple demands and tasks, including managing a confidential caseload, conducting case reviews, interpreting policy, conducting fair hearings, and assisting both eligibility workers and supervisors
Qualification
Required
One year of experience as an Eligibility Technician 2 with the State of Alaska or the equivalent with another employer
One year performing similar work that developed knowledge and skills in applying program requirements to diverse situations, conducting interviews, and gathering information in order to obtain and verify information while working with client customers in stressful situations
Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month)
At the time of the interview, please provide the following: Three (3) professional references whom we may contact by phone, one (1) of whom must be your current or most recent supervisor, if not already provided in the application
Current performance evaluation, if available
A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualification competencies
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application
If you have not obtained a degree, please indicate the number of units completed
Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts)
If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable
If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university
When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time
Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met
Work experience needed to meet the minimum qualifications must be documented in the application
If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment
If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level
Ensure your time and any subsequent flex promotion(s) are documented as a separate position
This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered
If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application
Noting 'see resume or CV' or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting
Benefits
Health insurance, which includes employer contributions toward medical/vision/dental
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents)
Long-term and short-term disability
Accidental Death and Dismemberment
Long-term care (self and eligible family members)
Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
Matching employer contribution into a defined contribution program (new employees)
Employer contribution into a defined benefit or defined contribution program (current employees)
Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
Option to enroll in the Alaska Deferred Compensation Program
Personal leave with an accrual rate increase based on time served
Twelve (12) paid holidays a year
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase