Associations International · 1 hour ago
Membership Services Coordinator
Lexington, KY
Full-time
Hybrid
Entry Level
2+ years expAssociations International (AI) is seeking a detail-oriented Member Services Coordinator to join our Member Services team. In this role, you’ll support our client partners and their members, serving as a primary point of contact and delivering exceptional service that enhances the member experience and supports organizational growth.
AssociationNon Profit
Responsibilities
Provide high-quality customer service to assigned association members
Serve as primary and cross-trained support for multiple associations
Respond to all emails and calls within 24 hours
Develop strong knowledge of each client’s structure and member offerings
Process new and renewal memberships and manage related invoicing
Monitor and manage member communications across platforms
Coordinate conference and event registrations, including payment processing
Manage inventory needs and fulfillment of event materials
Support marketing efforts for membership renewals, recruitment, and event attendance
Follow Standard Operating Procedures and assist with process improvements
Qualification
Required
Provide high-quality customer service to assigned association members
Serve as primary and cross-trained support for multiple associations
Respond to all emails and calls within 24 hours
Develop strong knowledge of each client's structure and member offerings
Process new and renewal memberships and manage related invoicing
Monitor and manage member communications across platforms
Coordinate conference and event registrations, including payment processing
Manage inventory needs and fulfillment of event materials
Support marketing efforts for membership renewals, recruitment, and event attendance
Follow Standard Operating Procedures and assist with process improvements
Undergraduate degree or equivalent combination of education and experience
Strong verbal and written communication skills
Excellent organizational, time-management, and problem-solving abilities
High attention to detail and ability to maintain confidentiality
Professional demeanor, punctuality, and accuracy in work
Proficiency with Office 365 (email, spreadsheets, etc.)
Ability to adapt to changing priorities and learn new systems
Willingness to travel as needed
Preferred
At least two years of customer service experience preferred
Benefits
Medical
Company-paid dental and vision
Life
Long-term disability
401(k) with company match
Robust holiday schedule
Vacation
Sick days
Wellness time
Floating holidays
Company
Associations International
Associations International is a nonprofit organization that offers mission promotion and membership building services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase