Judge Direct Placement · 2 hours ago
Customer Service Representative
Charlotte, NC
Full-time
Onsite
Mid Level
$55K/yr - $60K/yr
4+ years expJudge Direct Placement is seeking a Customer Service Representative for a manufacturing company local to Charlotte, NC. The CSR plays a critical role in supporting customers, coordinating order activity, and ensuring smooth communication across internal teams.
Staffing & Recruiting
Hiring Manager
Jaclyn Evans
Responsibilities
Handle customer inquiries via phone, email, and in‑person communication
Process and enter orders, returns, credits, and related documentation
Coordinate with internal teams to ensure timely order fulfillment and issue resolution
Verify order accuracy and maintain correct pricing, part numbers, and customer details
Monitor open and duplicate orders, correct discrepancies, and update customers
Prepare freight claims and obtain domestic/international shipping quotes
Maintain updated product literature and pricing on shared systems
Prepare export documents such as Proforma invoices and insurance certificates
Support administrative tasks and maintain organized customer service files
Recommend alternative products or solutions when appropriate
Qualification
Required
4–6 years of customer service experience, preferably within a manufacturing or industrial setting
Apply practical judgment to follow written, verbal, or diagram-based instructions
Resolve issues involving multiple variables within standardized processes
Must come from Manufacturing or warehouse in a high-volume business working with freight carriers
Preferred
Experience with International engagements a plus
Company
Judge Direct Placement
JUDGE DIRECT PLACEMENT, with over 45 years of experience, is a leading provider of top management talent to companies nationwide, with a focus in the areas of Manufacturing, Engineering, Supply Chain, and Sales & Marketing.
Founded in 1970West Chester, Pennsylvania, US
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase