NEOGOV · 5 days ago
Computer Support Specialist II
Juneau
Full-time
Onsite
Entry, Mid Level
$31.56/hr - $31.56/hr
2+ years expNEOGOV is seeking a Computer Support Specialist II to join the City & Borough of Juneau's Information Technology division. This role involves providing technical support and assistance to CBJ employees regarding hardware and software issues, ensuring a smooth operational environment for the organization's technological needs.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
You will be one of the primary helpdesk technicians for the City and Borough of Juneau. Working with different CBJ departments, you will assist CBJ employees with hardware and software issues
You will be a key individual responsible for hardware issues involving desktops, laptops, and attached peripheral devices such as UPS backup units, scanners, monitors, and others. You will make decisions regarding the repair or replacement of hardware. You will deploy new systems, assist CBJ employees in relocating hardware, and recover retired systems
You will assist users working with productivity software used in CBJ, to include Microsoft Office O365, Adobe Acrobat, and others. You will be the first line of response for software configuration or troubleshooting, escalating to higher levels of IT support as needed
You will coordinate with higher levels of IT support to ensure that maintenance and security patches, updates, and application deployments are successful and consistent. As a first-line worker, you will monitor support tickets trends to identify common issues and work with your peers to address such issues across the CBJ network
Qualification
Required
Two (2) years of experience in information systems maintenance or support which includes front line help-desk experience
Experience in computer or telecommunications sales and customer service; computer hardware, software or network installation and setup; providing instruction in the use of computer hardware or software; or operating computers in an Information Systems or telecommunications environment that required familiarity with a variety of applications and functions
Valid Driver's License at time of appointment and for continued employment
This position does require working at heights, on towers or elevated work platforms
Position requires fingerprinting and a criminal background check
This position works directly with CBJ systems that may include assistance with a department's Alaska Public Safety Information Network (APSIN)
Preferred
Bachelor's degree from an accredited college in Computer Information Systems or related field will substitute for one (1) year of the required experience
Graduate study in computer science may be substituted for up to one (1) year of the required experience on the basis of two (2) semester hours (3 quarter hours) for each month of experience
Academic training in computer science or management information systems course work providing familiarity with a variety of personal computers, principles of telecommunications, and functions of IS systems, or one or more industry recognized desktop, operating system or infrastructure certifications such as A+, Net+, Microsoft Certified Desktop Support Technician, etc. may substitute for the experience
Benefits
Health insurance, which includes employer contributions toward medical/vision/dental
No cost employee only plan available
Employer paid Basic Life insurance--$10,000 for employee, spouse & dependents
Additional optional coverage available
Travel protection & financial services offered as part of the Life Insurance coverage
Optional group-based insurance premiums for
Term life with Accidental Death and Dismemberment (employee, spouse or qualified same sex partner, and dependents)
Short-term Disability
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Pet Insurance
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Employees are eligible for an employer funded Dependent Care Account (DCA) up to $5000.00 following 1 year of actively working.
Membership in the Public Employees Retirement System (PERS)
Employer contribution into a defined benefit or defined contribution program, depending on your date of hire
Option to enroll in the City & Borough of Juneau’s Deferred Compensation Program with MissionSquare
Employer match available for participating PERS Tier IV employees
Personal leave with an accrual rate increase based on time served
21 days of PL within first year of employment
Personal leave includes Sick leave
Twelve paid holidays a year
Six weeks Paid Parental Leave (to eligible employees)
An opportunity to earn a health insurance premium discount of $1300 per year
An Employee Assistance Program
Wellness Pass Discounts to local and CBJ recreation facilities
Health related webinars
Office Ergonomic Assessments
Public Service Loan Forgiveness eligible employer
Parking passes or bus passes provided for employees working in the downtown offices
Free passes to Parks & Recreation field house, ice arena, and swimming pools
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase