DentalMonitoring · 1 week ago
Customer Experience Specialist - Austin 🇺🇸
Austin, Texas, United States
Full-time
Hybrid
Entry Level
2+ years expDentalMonitoring is a rapidly expanding MedTech scale-up seeking talented individuals to join their team. The Customer Experience Specialist will handle support tickets, communicate with customers, and collaborate with internal teams to ensure customer satisfaction and onboarding of new accounts.
Artificial Intelligence (AI)DentalHealth CareMachine LearningMedicalMedical Device
Responsibilities
Handle support tickets and incoming customer support chats/calls/emails
Expedite issues & communicate outcomes with our customers
Collaborate with the Implementation Team to onboard new accounts
Partners with internal departments to handle all technical and support questions to resolve customer issues
Utilize multiple forms of communication to both internal and external customers, including but not limited to telephone, e-mail, and instant messaging
Facilitate and coach the customer on best practices and new feature releases
Alert the customers when modified protocol edits are necessary
Communicate with internal departments and external customers via multiple forms of communication including but not limited to telephone, email and instant messaging in a timely and accurate fashion
Collaborate with Customer Support team to provide consultation, training and solutions to under performing accounts
Update support procedures as needed for internal departments
Assist the Sales team by funneling new inbound leads via telephone and emails
Perform other related duties as assigned
Role requires availability during the 10:00 AM–7:00 PM Central Time (CST) shift
Qualification
Required
At least 2 years of experience in a customer-facing role
Bachelor's degree or equivalent job experience (2+ years of Customer Service experience in a call center environment)
Capacity to work under pressure, organize and prioritize responsibilities to ensure the most critical issues are prioritized
Self-sufficient with effective and professional communication skills
Strong attention to detail
Excellent interpersonal, editorial and analytical skills
Ability to think independently and make decisions applicable to the success of the customer and team
Role requires availability during the 10:00 AM–7:00 PM Central Time (CST) shift
Preferred
Orthodontic clinical experience
Curious and passionate about new technologies
Bilingual: French or Spanish is a plus
Knowledge of Google Suite, CRM/Salesforce, MAC Apple products
Benefits
Medical, Dental, and Vision Insurance
Short-Term & Long-Term Disability
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Basic and Supplemental Life Insurance
Accident, Indemnity, and Critical Illness Coverage
401(k) Retirement Plan
Paid Time Off (PTO) and Company Holidays
Company
DentalMonitoring
DentalMonitoring, powered by AI, is the orthodontic industry’s only FDA-approved and EU-MDR-Certified remote monitoring solution.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$232.4MKey Investors
Mérieux Equity PartnersVitruvian PartnersHWA
2021-10-21Private Equity· $150M
2019-03-11Private Equity· $50.67M
2018-04-01Series A· $19.7M
Leadership Team
Philippe Salah
Chief Executive Officer
E
Emmanuel Salah
Co-founder, Senior Vice President, Product & Engineering
Recent News
Company data provided by crunchbase