TQI Solutions · 2 days ago
Information Technology (Technical) Support Sp
Norfolk, VA
Full-time
Onsite
Mid Level
3+ years expTQI Solutions, Inc. is seeking a collaborative and skilled IT Technical Support Specialist to join their MARMC Team in Norfolk, VA. The role involves conducting IT troubleshooting, resolving customer issues, and ensuring effective communication with various personnel to maintain customer satisfaction.
Information ServicesInformation TechnologyProject ManagementSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Experience and demonstrated knowledge to conduct basic IT troubleshooting and apply techniques to resolve customer issues
Ability to communicate effectively (written and oral) with Government civilian, Military personnel, other Contractors at all levels of staff and management to assure customer satisfaction and requirements have been fully met
Conduct basic IT troubleshooting and apply techniques to resolve customer issues
Assess and send calls to the appropriate individuals in the division when resolutions cannot be provided to the customer
Screen telephone calls, visitors, and incoming correspondence
Research and solve problems in response to customer reported incidents and problems relating to IT issues. Proactively identify opportunities to improve customer service and resolve customer problems; assist with and/or assess problem situations; gather relevant information; identify solutions and/or recommendations; implement corrective actions; and coordinate with internal and external subject matter experts to resolve customer inquiries. Apply knowledge of a wide range of analytical and evaluative methods to analyze data and apply results to problem resolution
Qualification
Required
Three (3) years of related IT customer support/distance support experience
CompTIA Security+
Government granted Secret security clearance required
Benefits
Work-life balance
Excellent benefits
Career growth
Company
TQI Solutions
TQI Solutions provides project management program management, information technology, and cyber services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Quinn
Chief Executive Officer/Founder
James McGuirk
Chief Marketing Officer
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