AAA-The Auto Club Group · 2 weeks ago
Colorado Remote Membership Sales and Service Rep.
United States
Full-time
Remote
New Grad, Entry Level
0+ years expAAA The Auto Club Group is seeking a Membership Sales and Service Representative to join their team. This role involves handling member inquiries, selling memberships, and providing information to enhance the member experience.
Insurance
Responsibilities
Under general supervision, receives, responds, and handles incoming telephone calls with occasional outbound calling to members in a professional, friendly, and courteous manner
Utilize Selling skills to build the Member relationship/experience while maximizing information and sales opportunities
Through consultation, cross-sells appropriate club products using expertise, listening skills, member information, job and product knowledge, and the next best opportunity platform to maximize sales
Consistently demonstrates a positive service attitude to members by accurately and courteously explaining policies and procedures
Handle, resolve, and process all membership inquiries through first-call resolution including billing, renewal, upgrades, payments, information changes, duplicate cards, processing payments etc
Sell new memberships, and upgrades whenever possible to increase base growth. Act as contact for membership sales through direct mailings and marketing promotions
Maximize all NBO opportunities – account maintenance, sales, warm transfer skills etc. through transition and closing skills
Assist members through consultation by giving verbal and written email information including but not limited to – directions, attractions, hotels, State parks, other areas of interest, weather conditions, road closures, member information, discounts, and rewards programs
Complete Triptik requests; assist in auto vacation planning etc
Receive and process cross-over support as needed and during disaster situations
Adhere to performance metrics to include managing calls, schedule adherence, and other metrics as prescribed by leadership
Qualification
Required
High school diploma or equivalent
Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products
Minimum: 6 months of customer service/sales experience in a fast-paced computer-automated business environment
Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge are required
Must have excellent communications skills and good customer service skills with the ability to set personal goals based on job requirements and be team-oriented
Must have soft sell skills and be able to multi-task
Ability to set up computer equipment and troubleshoot minor connectivity issues
Preferred
MS Office (Outlook, Teams, Word, Excel, PowerPoint)
1-2 years of customer service
Advanced computer skills
Prior sales experience
Benefits
401k Match
Medical
Dental
Vision
PTO
Paid Holidays
Tuition Reimbursement
Company
AAA-The Auto Club Group
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Richardson Jr
President and CEO
Peggy Gartin, CFA
SVP | Chief Investment Officer
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