The J.M. Smucker Co. · 6 hours ago
Manager, Information Services - AFH
Orrville, OH
Full-time
Hybrid
Mid, Senior Level
5+ years expThe J.M. Smucker Co. is seeking a Manager for their Information Services team focused on the Away From Home business area. This role involves managing a team responsible for delivering key applications and technologies, developing strategic partnerships, and ensuring effective delivery of information systems and software applications.
ConfectioneryFood and BeverageManufacturing
Responsibilities
Create and sustain a culture of growth by providing oversight, leading, motivating, coaching and developing a team of IS professionals made up of varying levels of experience and skill. Provide a consistent approach to setting performance objectives, managing work assignments, reviewing individual performance, giving timely feedback, supporting career growth, and managing the ‘whole’ person
Partner with the Away From Home organization to define a technology roadmap of initiatives addressing highest priority business opportunities
Serve as point of contact for all technology-related initiatives with Sales Operations, Revenue Growth Management, Analytics and Equipment & Services functions in Away From Home
Provide thought leadership for the use of technology and data to solve business problems
Continuously evaluate and communicate clear milestones based on business priorities across projects, incidents, and business operations
Reduce reliance on IS by using self-service tools and champions process refinement to best utilize the toolchain, limiting customizations and support engagements
Accountable for timely completion of team deliverables, primarily through integrations to and from software-as-a-service platforms serving Away From Home business users. Supervise progress and oversee adherence to schedules and specifications. Identify and address potential obstacles, issues, and opportunities. Periodically review designs for compliance with requirements and regulations
Manage annual software spend while continuously forecasting and reviewing spend to maximize company resources
Oversee, plan, coordinate, and supervise all activities related to the design, development, and implementation of the organization’s information systems and software applications in the Away From Home space to drive effective business outcomes
Develop and execute plans to flow the right level of skilled resources to support strategic priorities of the organization’s projects. Produce workload estimates and capacitated work plans that deliver to project milestones
Champion concepts and theories of sound analytic & development practices, techniques, tools and solutions across the team. Collaborate with other leaders to establish and maintain integrity in architecture, policies, standards and guidelines
Demonstrate the capability to solve unique and complex problems by applying critical thinking patterns. Apply a broad perspective to identify creative and innovative solutions
Qualification
Required
Bachelor's degree, specialized training, or equivalent work experience
5+ years of relevant work experience
At least 1 year of experience managing others or managing work through others
Strong business acumen
Exposure and/or working knowledge of systems development lifecycle, IT General Controls, PII/PCI risk mitigation and quality assurance
Strong interpersonal and communication skills
High personal standards of integrity
Bias for action and results
Preferred
Experience with Amazon Web Services, Salesforce CRM and TELUS Trade Promotion Management software
Experience on how to best leverage SaaS, PaaS and IaaS for ideal tool selection creating optimized user experiences and business self-service support frameworks
Company
The J.M. Smucker Co.
At The J.M. Smucker Co., it is our privilege to make food people and pets love by offering a diverse family of brands available across North America.
5001-10000 employees
H1B Sponsorship
The J.M. Smucker Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (3)
2022 (5)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Rebecca Scheidler
Senior Vice President & General Manager, Consumer Foods
Recent News
2025-11-25
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Bleichmar Fonti & Auld
2025-09-26
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