NEOGOV · 1 week ago
Certification Specialist 2
Central Office - Seattle, WA
Full-time
Onsite
Mid Level
$33.67/hr - $41.88/hr
4+ years expSeattle Housing Authority (SHA) is a mission-driven agency committed to housing equity and community building. They are seeking a Certification Specialist 2 to support applicants and participants in navigating housing program rules and to manage technical, administrative, and processing tasks related to the Housing Choice Voucher program.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Administer and explain rules, regulations, policies, and procedures for eligibility and assistance
Provide high customer service standards by promptly returning calls, emails, and handling walk-ins
Evaluate and assist in maintaining Housing Choice Voucher participation, and make necessary referrals
Oversee and ensure compliance and stability of Housing Choice Voucher Participants' caseloads
Manage assigned programs, including training for building managers and case managers
Administer special programs within HUD rules and SHA’s Administrative Plan, covering peers' caseloads when needed
Maintain accurate record-keeping and documentation for all required processes
Engage in dispute resolution with landlords, neighbors, and participants, and educate participants on income documentation
Ensure timely and accurate payments to landlords, documenting noncompliance or suspected fraud
Participate in developing and implementing goals, work plans, and performance measures while attending required training and safety meetings
Qualification
Required
Four years of related work experience in social services, data entry, government administration, or housing; or 12 months as a Certification Specialist I at SHA; or 18 months in a similar position outside SHA
Annual performance review as a Certification Specialist I at SHA must indicate meeting or exceeding expectations in all review areas
High School diploma or equivalent, and two years of college-level coursework in social services, bookkeeping, business, or related field; or an additional two years of relevant work experience instead of college coursework
Benefits
We offer medical, dental, vision insurance, and Public Employees' Retirement (PERS), if hired into an eligible position.
We also offer generous paid leave and holidays.
Employees may select from four medical plans – Kaiser Permanente Standard Plan, Kaiser Permanente Deductible Plan, City of Seattle Preventive Plan, and City of Seattle Traditional Plan.
Employees may select from two dental plans - Delta Dental, an incentive plan, or Dental Health Services, a managed care plan.
SHA offers two vision plans through VSP Vision Care.
If you are disabled, the Basic Plan will be combined with other sources of income to pay you up to $400 a month after a 90-day waiting period.
Long term care benefits provide for services such as home care, assisted living, and nursing home care.
You can select from one of two plans - Basic GTL, which is one-and-a-half times your annual earnings or Limited Basic GTL of $50,000.00.
SHA offers an employee-paid group AD&D insurance plan.
Public Employees' Retirement System (PERS) membership is defined by Washington State statutes and is mandatory if you are hired into an eligible position.
Employees have the option of making pre-tax contributions to pay for IRS eligible expenses.
Annual Leave is provided for vacation and personal time off.
Sick leave is provided for health care and related appointments.
Seattle Housing Authority has ten legal and personal holidays.
Regular Administrative non-represented staff are eligible for Merit Pay and Merit Leave awards based on their annual performance evaluation.
As an SHA employee, you may be eligible for federal Public Service Loan Forgiveness.
A discount commuter ORCA Passport is offered for use on Metro, Community Transit, Pierce Transit, Kitsap Transit, Everett Transit, Sound Transit, Link Light Rail, Sounder Commuter Train routes.
With supervisor approval, work hours may be scheduled around core hours of 8:00 am to 5:00 pm or a compressed 4/10 workweek.
With supervisor approval, employees can perform assigned duties from home at certain times.
Confidential counseling, referral, and information services are available through Wellspring Family Services.
Tax deferred savings plans are available through the Washington State Department of Retirement Systems' Deferred Compensation Program.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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2025-10-31
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