NEOGOV · 3 weeks ago
Communications Technician/911 Dispatcher - Jan 2026 Exam
Dublin, OH
Full-time
Onsite
New Grad, Entry Level
$63K/yr - $82K/yrNEOGOV is seeking a Communications Technician/911 Dispatcher to join the City of Dublin's emergency communications team. This role involves receiving, prioritizing, transmitting, and recording emergency communications and requests for assistance, playing a vital role in public safety.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Operate a multi-channel radio system to dispatch requests for assistance and resources for law enforcement, fire, medical, and other emergency requests. Coordinate backup support when needed
Operate a multi-line phone system to process incoming 9-1-1, text-to-9-1-1, TDD (Telecommunications Device for the Deaf), and non-emergency calls, record, and dispatch the appropriate resources to the emergency or concern
Operate a sophisticated workstation comprised of multiple monitors with various mapping, video feeds, computer-aided-dispatch (CAD), Emergency Medical Dispatch (EMD) guide cards, and various other computer-aided resources to collect, verify locations of emergencies, evaluate, process, prioritize, track units, and collate incident information with limited supervision
Utilize accepted techniques and protocols to obtain the necessary information to identify the specific type and priority level of emergency. Maintains communication with callers and responders during life-threatening emergencies or volatile situations by providing guidance and life-saving pre-arrival medical instructions
Performs queries and entries into the computerized state system, LEADS, and national system, NCIC, to assist in locating persons and property and ensuring officer safety
Utilization of the Dublin Emergency Warning Systems and Dublin Emergency Calling System to notify the public of emergencies such as severe weather, hazardous material incidents, and other public emergencies
Coordinate with other dispatch organizations to determine and communicate the status of resources for requests for assistance
Other duties as assigned
Qualification
Required
Possession of a High School Diploma or GED
Must be at least 18 years of age at the time of application
Must be a United States Citizen or United States Permanent Resident
Ability to communicate clearly and effectively under highly stressful conditions
Ability to transmit information verbally clearly, concisely, and accurately
Ability to respond to emergency calls appropriately, effectively, efficiently, and calmly
Ability to acquire and maintain LEADS and NCIC certification
Possession of a valid driver's license
Must establish and maintain a primary place of residence within a County within which the Division of Police has jurisdiction or a county contiguous with such County of jurisdiction
Successful completion of all phases of the selection process before appointment (Psychological evaluation, polygraph examination and medical evaluation)
Successful completion of the communications technician training program
Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures, and laws, is regarded as an essential requirement of this classification
Compliance with training directives established by supervisory/managerial personnel
Adherence to all applicable Federal and State safety laws, rules, regulations, and City safety policies/procedures
Preferred
Some experience as a Communications Technician with computer-aided dispatch (CAD) automated information preferred, or any equivalent combination of education and experience
Benefits
Opportunity to earn premium-free medical, dental, and vision benefits
Employer-provided contributions to Health Savings or Health Reimbursement Account ($1875/year for single coverage, $3750/year for family coverage)
Healthy By Choice Wellness Program
Employer-provided Life Insurance
Vacation, Sick, and Personal Leave
Longevity Pay after just four years
Tuition Reimbursement
Employee Assistance Program and Peer Support Program
Dublin Community Recreation Center Membership (Employee and their spouse)
Deferred Compensation (optional retirement program)
Ohio Public Employees Retirement (14% employer matching program)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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