NiCE · 2 hours ago
Sales Operations Manager
United States
Full-time
Remote
Mid Level
3+ years expNiCE Cognigy is a leading AI-first CX platform that empowers brands with AI Agents to redefine customer experiences. As a Sales Operations Manager, you will enable the US Sales organization to operate efficiently and support high-quality deal execution by collaborating with various stakeholders and improving processes.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Hiring Manager
Ryan Linn
Responsibilities
Support GTM sales strategies, including territory management, target account planning and headcount growth
Oversee the forecast submission process, ensuring reps and managers provide accurate projections while managing and streamlining the entire forecasting workflow
Support in quote creations and deal structuring to ensure quotes are timely sent to customers and deal structures support long-term company growth goals
Ensuring pipeline hygiene and data accuracy for all pipeline metrics
Managing deal closing activities including, but not limited to, sales order and PO reconciliation, correct commercial and financial data input in CPQ and CRM, and ensure accurate data flow to master revenue reports and Finance
Qualification
Required
Minimum 3-5 years of experience in sales operations or related field
At least 2 years of experience specifically in a SaaS environment
Sales operations experience in a SaaS (Software as a Service) organization and strong understanding of SaaS processes, metrics and customer expectations
Ability to understand the operational needs and expectations of our customers and employees
Experience with forecasting models and commercial target setting
Knowledge of working with GTM tool stack, especially CRM (Salesforce or HubSpot)
Familiarity with contract management and quoting tools (e.g., CPQ)
Good knowledge of using simple data analytics tools
Working knowledge of sales methodologies
Strong analytical and problem-solving abilities
Excellent communication and interpersonal skills
Preferred
Bachelor's degree in Business Administration, Finance, Economics, or related field preferred
Company
NiCE
NiCE is transforming the world with AI that puts people first.
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
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