7Seventy Recruiting · 6 hours ago
Customer Success Specialist - $26 - $29 per hour
United States
Full-time
Remote
Mid Level
$26/hr - $29/hr
3+ years exp7Seventy Recruiting is focused on helping customers achieve real, measurable results and long-term success. The Customer Success Specialist owns the post-sale experience, guiding customers through onboarding, training, and ongoing usage to ensure strong adoption, retention, and overall value.
Information Services
Responsibilities
Increase renewal rates and reduce customer churn
Grow revenue through cross-sell and up-sell opportunities
Improve product adoption, satisfaction, and customer health metrics
Support new business growth through advocacy and referrals
Map the full customer journey and identify key engagement points
Develop standardized interventions based on customer behavior and needs
Segment customers and apply tailored success strategies
Continuously improve processes using industry best practices
Customer onboarding and training
Ongoing support and success management
Renewals, cross-sell, and up-sell initiatives
Customer advocacy and reference development
Define and track operational customer success metrics
Establish regular review cadences for performance data
Share key insights with leadership and stakeholders
Advise customers on sales processes and growth strategies
Engage confidently with customers in senior or leadership roles
Leverage customer success and support systems
Improve onboarding efficiency for customers and internal teams
Deliver weekly customer-facing webinars
Promote collaboration across the full customer lifecycle
Promote a customer-first mindset across teams
Collaborate with Marketing, Product, Sales, Finance, and Leadership
Support product feedback loops and roadmap alignment
Create two blog posts per month
Develop one customer case study
Produce one best-practices or thought-leadership article
Qualification
Required
3+ years of experience in customer-facing roles
Strong understanding of software, systems, and processes
Experience influencing outcomes through persuasion and collaboration
Strong empathy for customers combined with a growth mindset
Deep understanding of recurring revenue business models
Analytical, process-driven approach to problem solving
Excellent written and verbal communication skills
Ability to write clear, engaging emails and blog content
Preferred
Background in post-sale account management or sales preferred
Company
7Seventy Recruiting
7Seventy Recruiting connects employers with qualified candidates through transparent, data-driven recruitment solutions.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase