Huntington National Bank · 2 months ago
Credit Services Team Lead
Akron, OH
Full-time
Onsite
Mid Level
$21/hr - $22/hr
3+ years expHuntington National Bank is a financial institution seeking a Credit Services Team Lead to oversee daily operations of the Credit Services department. The role involves supporting Collectors, handling escalated customer issues, ensuring adherence to policies, and supervising workflow within the team.
Asset ManagementFinanceFinancial Services
No H1B
Responsibilities
This position is fully cross trained to perform various functions in the area and ensures the cross training of others
Provides support to Collectors through coaching and handling of escalated customer issues and more complex accounts
Oversees daily operations of the assigned team - may monitor call queues, assign/monitor manual queues, manage break/lunch schedules, etc. Identify opportunities for improvement within the team/department
Provides support to Collectors through coaching and handling of escalated customer issues and more complex accounts
Complies with all policies and procedures set forth by Huntington and trains staff members on policies and procedures. Adheres to Federal Regulatory requirements regarding debt collections
Reviewing and updating training material as needed
Exchanges information and resolves moderately complex customer issues
Distributes, assigns, reviews and/or supervises work flow. May review and approve schedule changes
Handles the more difficult problems and confers with supervisor regarding the most unusual cases
Completes monthly Quality Assurance review on colleagues
Completes a wide variety of administrative tasks and other duties and projects as assigned
Qualification
Required
High school diploma or equivalent
1 year of collections experience
3 or more years of customer service or call center experience required
Preferred
Demonstrated strong leadership qualities
Working knowledge of Microsoft Word and Excel. Other computer applications experience a plus
Qualified candidate should possess excellent skills in verbal and written communication, negotiation, interpersonal relationships, decision-making, and time management
Previous management and/or Senior Collector experience a plus
Will need to demonstrate through experience and during the interview the ability to lead a dynamic group, manage diversity, effective listening and having provided coaching, skill development, and feedback to staff
Knowledge of consumer and collection laws a plus
Must be goal oriented and self-motivated
Knowledge of Debt Manager, FDR, CACS, MSP, and HOGAN systems helpful
Benefits
Health insurance coverage
Wellness program
Life and disability insurance
Retirement savings plan
Paid leave programs
Paid holidays
Paid time off (PTO)
Company
Huntington National Bank
Huntington National Bank offers consumer, small business, and commercial banking, mortgages, wealth, and insurance services. It is a sub-organization of Huntington Distribution Finance.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75BKey Investors
FHLB Cincinnati
2026-01-17Grant
2024-11-18Post Ipo Debt· $1.75B
1978-01-13IPO
Leadership Team
Donnell White
Senior Vice President - Chief Inclusion Officer
Dontae Noel
Emerging Payments & Platforms Strategy
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase