Burlington Stores, Inc. · 1 day ago
Merchant Import Operations Analyst
Burlington, NJ
Full-time
Hybrid
Mid Level
$50K/yr - $65K/yrBurlington Stores, Inc. is seeking a Merchant Import Operations Analyst to serve as a subject-matter expert and primary point of contact for merchants and vendors on import order execution processes. The role focuses on improving import processes, ensuring accurate Estimated Landed Cost (ELC), and supporting cross-functional teams to enhance product quality and compliance.
ApparelE-CommerceRetail
Responsibilities
Own import-related systems data sources (Import Toolbox: HTS, CBM, landing factors): set update cadence, define data standards, and approve minor lookup/scope changes within guardrails; manage change requests and maintain an audit trail
Onboard, train, and support vendors in the PLM system; serve as the point of contact for PLM-related issues and merchant/vendor questions
Identify opportunities to streamline the merchant import order process, including ELC calculation (duty, commissions, freight, and other landing factors)
Own the ELC factor audit (duty, freight, agent commission, royalty, and other load factors): validate inputs, approve updates within tolerance thresholds, and publish versioned change notes to merchants
Approves ELC factor updates within predefined tolerances; owns ELC variance monitoring and the monthly margin-impact report, defining alert thresholds and triggering merchant advisories when risk is detected
Build and refresh dashboards and trackers to support decision-making (e.g., margin impact, duty exposure, freight changes)
Support liaison activities with Int’l Logistics/Imports, including communicating transit timelines and freight rate updates, escalating risks, and contributing to efficient import processing and accurate data flow
Partner with Finance and Import Treasury to identify and communicate issues that affect ELC reconciliation and related financial factors
Support liaison activities with Supply Chain by analyzing pre-DC vendor processes and recommending improvements to vendor instructions to enhance inbound flow and prevent damage
Coordinate with Legal (as directed) on compliance-driven programs (e.g., First Sale), ensuring clean handoffs, audit-ready documentation, and adherence to communication protocols
Establish and administer HTS and CBM data quality controls, including auditing and validation standards, to prevent landed-cost discrepancies and ensure compliance
Govern import-related vendor manual standards and content (packaging, shipping, compliance requirements), determining updates and effective dates in partnership with Vendor Relations and International Transportation
Support analysis of carton handling, container integrity, and packaging methods to minimize damage and reduce cost
Contribute to MOS (mark out of stock) reporting—identify upstream drivers tied to packaging and shipping; escalate insights and partner on mitigation actions
Set and maintain standards for import guides, quick references, and merchant/vendor training materials for import processes and systems (Bamboo Rose, Import Toolbox), ensuring accuracy, version control, and timely updates
Administer import and vendor-facing website content, determining content updates and publish timing to ensure accurate, accessible self-service resources
Enhance operational excellence through analysis, process improvement, and cross-functional partnership, supporting projects that strengthen import order execution for merchants and vendors
Drive data-backed problem solving; document requirements, test updates, and communicate changes to stakeholders
Qualification
Required
Bachelor's degree required
Experience in import operations, supply chain, logistics, or merchant support (retail experience a plus)
Working knowledge of ELC components, HTS classification, CBM, Incoterms, and duty fundamentals
Systems: PLM (vendor onboarding/support), ORRS/order management; familiarity with TMS a plus
Tools: Advanced Excel (lookups, pivots, percent-of-total, variance), Power BI/MicroStrategy a plus
Strong analytical, organization, and communication skills; able to manage multiple stakeholders and deadlines
Customer focus (merchants, vendors), problem solving, attention to detail, cross-functional collaboration, professional communication, and continuous improvement mindset
Occasional travel to visit vendors, distribution centers, or other operational sites
Preferred
A degree in Supply Chain, Accounting, Business, Operations, or a related field a plus
Exposure to packaging standards, DC handling, and container utilization concepts a plus
Benefits
Medical, dental and vision coverage including life and disability insurance
Paid time off
Paid holidays
401(k) plan
Competitive wages
Flexible hours
Associate discount
Company
Burlington Stores, Inc.
Burlington Stores, Inc., headquartered in New Jersey, is a nationally recognized off-price retailer.
Founded in 1972
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-10-07IPO
2006-01-18Acquired
Leadership Team
Travis Marquette
President, Chief Operating Officer
Durand Guion
Senior Vice President, Fashion Office
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