Net2Source (N2S) · 9 hours ago
Patient scheduling Specialist
Seattle, WA
Contract
Hybrid
Mid Level
$40/hr - $41.63/hr
4+ years expNet2Source Inc. is an award-winning total workforce solutions company recognized for its rapid growth and extensive global operations. The Specialist, Scheduling and Cell Logistics will be responsible for managing patient treatment schedules and resolving operational issues related to cell therapy logistics.
B2BDeliveryHuman ResourcesInformation Technology
Hiring Manager
Kajal Singh, MBA
Responsibilities
Assist as a scheduling point of contact for apheresis centers, treatment sites, manufacturing sites, couriers, and other partners
Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics
Monitor collection, delivery, transportation, and manufacturing activities
Troubleshoot and develop plans of action for issues throughout the patient journey
Interact with internal and external stakeholders over the phone and email
Ensure a positive end-to-end customer experience
Execute escalations and exception processes such as product returns, product replacements, and out of spec product
Input and maintain transactional data related to patient schedules within client’s scheduling system
Train treatment sites on patient scheduling processes as assigned
Document feedback from customers and partners as received
Create and maintain master data in account management system
Actively participate in tactical and other meetings as assigned
Facilitate daily operations activities and meetings including shift turnover on rotating basis
Provide real-time scheduling portal support to external users
Monitor and triage requests and issues within the case management system
Comply with applicable SOPs, work practices, and other documentation
Establish and maintain a trusted relationship with clients commercial matrix team, clinical partners, and treatment sites as assigned
Accountable for individual performance
Execute project tasks as assigned
Qualification
Required
Bachelor's degree or comparable experience
Salesforce, ServiceNow, or similar CRM/case management tools
4+ years of work experience in one or more of the following fields: Customer Service, Call Center Operations, Account Management, Project Management, Supply Chain, Operations, and/or Logistics
Bachelor's degree or 3 years of work experience
Preferred
Biopharma experience is a plus
Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
Company
Net2Source (N2S)
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
1001-5000 employees
H1B Sponsorship
Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Ashish Garg
Founder & CEO
Company data provided by crunchbase