SAI360 · 8 hours ago
Senior Operations Manager
United States
Full-time
Remote
Senior Level
$3,250/mo - $3,750/moSAI360 is a company focused on risk management through Governance, Risk, Compliance software, and Ethics & Compliance Learning resources. They are seeking a Senior Operations Manager to optimize their operational infrastructure, ensuring efficient delivery of digital products and services while implementing strategic operational plans and driving continuous improvement.
Information ServicesInformation TechnologySaaSSoftware
Responsibilities
Lead day-to-day operations ensuring consistent execution across products, platforms, and services
Partner with executive leadership to develop and implement operational strategies aligned with organizational goals and growth objectives
Establish operational priorities, capacity plans, and resource allocation models to support scaling initiatives
Design, document, and execute new processes to enhance efficiency, quality, and scalability
Develop and monitor key performance indicators (KPIs), service-level agreements (SLAs), and operational dashboards
Identify operational risks and bottlenecks; implement mitigation strategies, corrective plans and AI first workflows
Develop and manage operational budgets, forecasts, and cost-control initiatives
Analyze operational spend, and unit economics to improve margins and financial performance
Support business cases for new programs, tools, or operational investments
Proven ability to implement new systems globally such as Jira and Smartsheets, and ability to implement systems integrations
Ability to work cross-functionally to develop implementations strategies and run projects to smooth execution
Implement pricing changes or new pricing models in excel and Salesforce.com and be point person for questions
Qualification
Required
Bachelor's degree in business, Operations, Engineering, or a related field
Proven experience of operational excellence, including leadership roles within software, SaaS, or technology-enabled services
Demonstrated experience operating in a private equity–backed or similarly metrics-driven environment
Advanced excel skills required
Expert of Jira, Smartsheets and Salesforce.com is critical to success
Strong track record of scaling operations, improving margins, and implementing disciplined operating processes
Proven people leadership and cross-functional influence at senior levels
Experience with Lean, Six Sigma, or other continuous improvement frameworks
Experience supporting rapid growth or transformation in a software and/or e-learning organization
Operational rigor and execution discipline
Financial and commercial acumen with data-driven decision making
Change leadership in high-growth environments
Clear, executive-level communication
Benefits
Health Insurance
Accident Insurance
Monthly sports allowance
Quarterly wellness days
Bonus incentive Plan
Annual leave as per local law
Company
SAI360
SAI360 assists businesses throughout the world with risk management, trust-building, and business resilience.
Founded in 2008
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-12-14Acquired
Leadership Team
Vanessa Childs
Chief Operating Officer
Darshini Brown
Chief Human Resources Officer
Recent News
2025-12-03
Company data provided by crunchbase