NEOGOV · 4 days ago
Public Health Program Support Specialist (Bilingual)- Avon, CO
Eagle, CO
Full-time
Onsite
Entry Level
$25.50/hr - $29.96/hr
1+ years expNEOGOV is part of Eagle County Government, and they are seeking a Public Health Program Support Specialist. The role involves providing customer service related to complex program information, appointment scheduling, and fiscal responsibilities within the Public Health and Environment and Human Services departments.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Handle complex customer service inquiries and apply judgment in resolving concerns falling within established limits of authority and knowledge
Knowledge of extensive Economic services programs and Public Health clinical protocol is essential to disseminate and resolve client concerns or to refer them to the appropriate resource for resolution
Provide client appointment scheduling, complete clinic paperwork with the appropriate medical coding, create client billing and payment of services with established guidelines and authority
Maintain EBT card inventory (Electronic Benefit Transfer cards) and issue the cards following state rules. Prepare and send in EBT issuance reports weekly. Cash reconciliation daily
Issue Vital Records upon request and within posted hours of operation and according to state statute
Provide support to other County departments, building maintenance, and external agencies/partners in a timely and efficient manner
Able to work autonomously with little supervision
Assesses the literacy of populations served and uses multiple methods to communicate information and services available within the community
Knowledge of the community, services, and programs available to assist and connect customers
Commits to and encourages/supports lifelong learning and professional development
Communicates with transparency, openness and trust
Fosters an environment of teamwork, creative thinking and innovation to maximize the contributions of team members in accomplishing program goals
Supports and holds team members accountable through reflective practice
Uses a health equity lens in all work
Values authentic voices and works with dissent in supportive ways
Observes safety and security procedures, uses equipment and materials safely and reports potentially unsafe conditions
Serves the community by demonstrating Eagle County Government mission and core values and following relevant policies and procedures
Other duties as assigned
Qualification
Required
High School Diploma, GED, or equivalent
1 year or more of experience working in Public health, administrative, customer services or related experience
Bilingual, Spanish and English required
Ability to travel between offices and off-site locations
Analytical skill to articulate and solve both complex and uncomplicated problems and concepts
Experience with Microsoft Office programs (Word, Excel), Adobe, and Google Platforms
Preferred
2 year or more of experience working in Public health, administrative, customer services or related experience
Benefits
Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only)
Wellness program where you can earn cash or extra days off
15 paid holidays
Paid time off (starting at 12 days) and additional medical leave
Paid volunteer hours
8% (dollar-for-dollar match) retirement plan
Free classes at Colorado Mountain College
Eagle County University classes (internal training)
Tuition reimbursement programs
Bilingual Pay Incentive
Free bus pass and more
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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