Help Desk Analyst jobs in United States
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Talent Groups · 3 hours ago

Help Desk Analyst

positionAugusta, ME
timeContract
remoteOnsite
seniorityNew Grad, Entry Level

Talent Groups is seeking a Help Desk Analyst to provide technical support for staff and courtroom participants. The role involves diagnosing and fixing tier 1 computer issues and assisting with help desk trouble tickets across various operating systems and audio/video equipment.

IT Management
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H1B Sponsor Likelynote
Hiring Manager
Bala Sai
linkedin

Responsibilities

Provides technical support for staff and courtroom participants (either in person or remote) in the operation of:
Desktops / Laptops of various operating systems
Printers and Scanners
Audio / Video equipment use and setup
User VOIP desk-sets
Document Camera
Audio listening equipment
General presentation software
Must be able to diagnose and fix tier 1 computer issues
Assists with help desk tier 1 trouble tickets
Basic working knowledge of audio equipment required
Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.)
Ability to work with modern audio/video/computer equipment and technologies

Qualification

Technical supportMulti-platform experienceAudio/Video equipmentTrouble ticket managementBasic audio knowledge

Required

Provides technical support for staff and courtroom participants (either in person or remote) in the operation of Desktops / Laptops of various operating systems
Printers and Scanners
Audio / Video equipment use and setup
User VOIP desk-sets
Document Camera
Audio listening equipment
General presentation software
Must be able to diagnose and fix tier 1 computer issues
Assists with help desk tier 1 trouble tickets
Basic working knowledge of audio equipment required
Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.)
Ability to work with modern audio/video/computer equipment and technologies

Company

Talent Groups

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Glassdoor3.0
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Talent Groups delivers exceptional experiences by solving the toughest IT talent and technology challenges across all industries.
dateFounded in 2018
location
Houston, Texas, USA
people-size501-1000 employees
web-link
https://talentgroups.com/

H1B Sponsorship

Talent Groups has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
2018-07-01Acquired

Leadership Team

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Matthew James Ripaldi
Chief Executive Officer
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Recent News

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Company data provided by crunchbase