Customer Success Manager (IT SaaS) jobs in United States
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Oxford Solutions · 3 hours ago

Customer Success Manager (IT SaaS)

positionPittsburgh, PA
timeFull-time
remoteHybrid
senioritySenior Level
date5+ years exp

Oxford Solutions is partnering with a growing data technology organization to hire a Customer Success Manager for a direct-hire, hybrid role. This position is focused on long-term customer relationships, account retention, and revenue growth within existing accounts rather than new logo sales.

ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Manish (Manny) Kumar
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Responsibilities

Serve as the primary point of contact for a portfolio of existing customers after the initial sale
Build strong, trusted relationships with key stakeholders and decision-makers
Develop a deep understanding of customer goals, usage patterns, and business challenges
Proactively identify expansion opportunities through upselling and cross-selling
Partner with internal teams including Sales, Customer Success, Product, and Support to resolve issues and drive outcomes
Monitor account health, retention risk, and growth potential using customer data and performance metrics
Conduct regular account reviews and strategic planning conversations with customers
Advocate for customer needs internally while balancing business objectives

Qualification

Account ManagementCustomer SuccessSalesforceHubSpotZendeskAnalytical skillsProactive mindsetCommunication skillsRelationship-building

Required

5+ years of experience in Account Management or Customer Success within SaaS, data, or technology environments
Proven success retaining and expanding existing customer accounts
Experience using Salesforce or HubSpot; Zendesk experience strongly preferred
Strong analytical skills with the ability to interpret usage data, trends, and performance metrics
Exceptional communication and relationship-building skills
Proactive, strategic mindset with a strong sense of ownership over assigned accounts
Comfortable working cross-functionally to solve problems and deliver value

Preferred

Zendesk experience strongly preferred

Company

Oxford Solutions

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Oxford Solutions is a staffing and recruiting company that offers IT consulting services.
dateFounded in 1998
location
Pittsburgh, Pennsylvania, USA
people-size51-200 employees
web-link
http://oxfordsolutionsinc.com

Funding

Current Stage
Growth Stage

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