Fix Group Management · 17 hours ago
General Manager
Mt. Juliet, TN
Full-time
Onsite
Director/Executive
$90K/yr - $120K/yrFix Group Management is a thriving, family-owned business that values its employees and promotes a work-life balance. The General Manager is responsible for overseeing daily shop operations, ensuring efficient production and management while maintaining high levels of customer satisfaction and quality control.
Professional Training & Coaching
Responsibilities
Oversee daily shop operations including production and board meetings
Ensure that work is accurately dispatched and allocated to technicians
Conduct weekly flags and semi-monthly payroll processing
Review and write job estimates, manage jobs, and handle warranties and VIP accounts
Close job files, ensuring profitability and accuracy of repair orders
Maintain cleanliness and organization of the shop and lot
Ensure all repairs, facilities, and equipment meet established quality standards
Implement quality control protocols to ensure all work meets company standards
Conduct customer follow-ups and review surveys/online feedback to uphold high satisfaction levels
If the advisor is not available to do a final walk around of the vehicle with the customer, the manager should do so
Conduct weekly one-on-one meetings with employees to discuss performance and address any issues
Collaborate with the District Manager (DM) on recruiting, hiring, and conducting employee reviews
Work with the DM to maximize shop capacity through effective marketing, scheduling, and cultivating work sources, including insurance Direct Repair Program (DRP) performance
Drive initiatives to grow the shop and enhance operational efficiency
Maintain a high standard of operational excellence and accountability among team members
Foster a collaborative and productive work environment
Commit to continuous improvement in processes and customer satisfaction
Qualification
Required
Oversee daily shop operations including production and board meetings
Ensure that work is accurately dispatched and allocated to technicians
Conduct weekly flags and semi-monthly payroll processing
Review and write job estimates, manage jobs, and handle warranties and VIP accounts
Close job files, ensuring profitability and accuracy of repair orders
Maintain cleanliness and organization of the shop and lot
Ensure all repairs, facilities, and equipment meet established quality standards
Implement quality control protocols to ensure all work meets company standards
Conduct customer follow-ups and review surveys/online feedback to uphold high satisfaction levels
Conduct weekly one-on-one meetings with employees to discuss performance and address any issues
Collaborate with the District Manager (DM) on recruiting, hiring, and conducting employee reviews
Work with the DM to maximize shop capacity through effective marketing, scheduling, and cultivating work sources, including insurance Direct Repair Program (DRP) performance
Drive initiatives to grow the shop and enhance operational efficiency
Maintain a high standard of operational excellence and accountability among team members
Foster a collaborative and productive work environment
Commit to continuous improvement in processes and customer satisfaction
Benefits
Health, dental, and vision insurance
401(k) plan with company match
Christmas club program with company match
Company-paid life insurance and long-term disability
Short-term disability
Critical illness and accident coverage
Employee Assistance Program
Paid time off
Paid holidays
Company
Fix Group Management
Welcome to The Fix Group, your trusted partner in automotive care and professional development in Middle Tennessee.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase