NEOGOV · 3 days ago
Information Technology Manager I, LACERA (Application Support)
Pasadena, CA
Full-time
Hybrid
Mid, Senior Level
$134K/yr - $203K/yr
4+ years expNEOGOV is seeking an Information Technology Manager I for LACERA, responsible for overseeing application support within the Business Solutions Section. The role involves managing a team to ensure the stability and performance of LACERA's Pension Administration System, focusing on production support and incident response.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Oversee production support, incident response, and service-level performance in a "lights-on" environment
Manage a team of nine developers and business analysts plus additional contractors and interns
Play a key role in the successful integration of solutions such as case management and call center systems
Enhance customer experience by improving usability and performance of digital platforms
Qualification
Required
A Bachelor's Degree from an accredited college in Computer Science, Information Systems, or a closely related field, and four (4) years of progressively responsible, full-time, paid experience in a centralized Information Technology organization performing production support, system administration, application development, and/or disaster recovery; one (1) year must have been in a supervisory capacity
Two (2) years of experience performing production support, system administration, application development, and/or disaster recovery at the level of Information Technology Specialist I, LACERA
Applicants must be able to perform the essential functions of this classification, with or without a reasonable accommodation
Light physical effort which may include occasional light lifting to a 10-pound limit, and some bending, stooping or squatting. Considerable walking may be involved
Preferred
Demonstrated success managing production systems in high-availability, mission-critical environments
Direct accountability for incident management, system stability, and service-level performance
Strong understanding of IT Service Management (ITSM) practices
An analytical mindset with experience using metrics, KPIs, and reporting to drive performance and continuous improvement
Take a flexible and creative approach to their work, listening to the input of other team members and seeking innovative solutions when challenges arise
Confident and effective people manager who can lead, mentor, and support technical staff
Skilled at balancing day-to-day operational demands with system enhancements and modernization initiatives
Excellent communicator, with the ability to break down complex technological concepts in a simplified and engaging way
Strong understanding of disaster recovery and business continuity processes
Service-oriented and calm under pressure, with a strong sense of ownership for systems that directly impact members and the public trust
Motivated by and aligned with LACERA's mission and values
Relational Data Management Systems: DB2, VSAM, RDBMS, MS SQL
Programming Languages and Tools: Java, JavaScript, Java Beans, Java Servlets, CSS, COBOL, PL/I, Assembler, PowerShell, Python, C#, Rust, experience writing and documenting unit tests
Operating Systems: z/OS, Microsoft, Lynx, Linux on Z systems, z/VM
Security Tools: Public Key Infrastructure (PKI), OWASP guidelines
Java Design: Experience designing and coding high-performance, event-based, real-time, scalable, reusable, enterprise Java applications
Java Tools and Frameworks: SOAP, RESTful, Spring, Spring Boot, JIRA bug tracking; knowledge of OOPS concepts
Benefits
Benefits include a cafeteria benefit plan (14.5% - 17% of monthly salary)
Annual leave
Defined benefit retirement plan
Savings Plan (401k)
Deferred Compensation Plan (457) (both with employer matching up to 4%)
13 paid holidays per year
A hybrid work schedule
And a ride share program.
MegaFlex Benefit Plan - Benefits may be purchased using a tax free monthly benefits allowance of 14.5% - 17% of the Staff Member's monthly salary.
Medical, dental, disability, life and AD&D insurance
Annual leave, and health and dependent care spending accounts are available in MegaFlex.
Savings Plan (401k) - Optional tax-deferred income plan that includes a County match up to 4% of employee's salary.
Deferred Compensation Plan (457) - Optional tax-deferred income plan that includes a County match of up to 4% of employee's salary.
Leave Time - Instead of traditional sick and vacation leave, employees earn 10 days of annual leave per year and may buy up to 20 additional days of annual leave.
Holidays - 13 days per year.
Bereavement leave
Flexible Spending Accounts - Employees may contribute up to $400 per month tax-free, to Health Care and Dependent Care Spending Accounts.
The County contributes $75 per month to the Dependent Care Spending Account.
Rideshare Benefits - Monthly transit subsidy, pass purchase program, monthly vanpool subsidy, commuter choice subsidy.
Tuition Reimbursement subject to availability of funds.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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