Pique Technologies LLC · 7 hours ago
Service Desk Technician I
Crystal Lake, IL
Full-time
Hybrid
New Grad, Entry LevelPique Technologies LLC is a company focused on providing technical support services, and they are seeking a Service Desk Technician I. This entry-level role is responsible for delivering reactive technical support to end users, primarily in the hospitality sector, requiring strong customer service skills and foundational IT knowledge.
ConsultingInformation TechnologyNetwork Security
Responsibilities
Provide first-line technical support for Windows, macOS, and general workstation OS issues
Assist users with common application issues, including Microsoft 365, Google Workspace, and industry-specific hospitality software
Resolve password, MFA, email, printing, network connectivity, and workstation performance issues
Answer incoming support calls with a professional, patient, and customer-first mindset
Support and troubleshoot Google Workspace and Microsoft 365, including mailbox access, user provisioning, password resets, and basic administrative tasks
Assist with file access issues, collaboration tools, and SaaS application connectivity
Provide first-level support for RMM, MDR, EDR, and antivirus systems under supervision
Support MDM-enrolled devices for iOS, macOS, and Android including profiles, app deployments, and connectivity issues
Monitor basic alerts related to server and workstation backups
Perform first-level troubleshooting or escalate to Network Operations when required
Create, update, and manage tickets in the service desk platform to ensure accurate documentation
Communicate proactively with end users regarding ticket status, troubleshooting steps, and resolution timelines
Escalate issues to senior technicians or Network Operations when outside the scope of Tier I responsibilities
Travel up to 15% to support onsite onboarding efforts for new client properties
Assist with basic workstation setup, deployment of company technology stack, and end-user orientation
Qualification
Required
General IT knowledge, including basic understanding of networks, operating systems, and cloud applications
Strong customer service orientation with excellent verbal communication skills
Willingness to answer phones consistently and support end users remotely
Ability to follow documented procedures and escalate appropriately
Must be able to lift to 50Lbs, including laptop/desktop computers, servers and printers. On rare occasions, heavier equipment (large printers, servers, or desks) may need to be moved and require a team lift
In our growing organization, we often have changing priorities, and candidates should be comfortable with a variety of tasks
Friendly, patient, and professional demeanor
Have a valid Illinois Driver's license and a clean record
Preferred
Previous IT service desk or help desk experience
Experience in hospitality operations, particularly hotel front desk, front office, or customer-facing roles
Familiarity with Windows, macOS, iOS, and Android operating systems
Basic understanding of M365, Google Workspace, and mobile device management (MDM) concepts
Company
Pique Technologies LLC
Service and transparent communication as our compass, Pique Technologies manages the entire Technology ecosystem.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
J
Jason Pfaff
Founder & Principal
Company data provided by crunchbase