Lennys Grill & Subs · 3 hours ago
Director of Franchise Development
Memphis, TN
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expLennys Grill & Subs is a well-established brand known for its commitment to quality food and exceptional service. They are seeking a visionary Director of Franchise Development to lead their franchise growth strategy and drive transformative results by aligning sales processes and team performance with organizational goals.
Food and BeverageFood DeliveryOnline Portals
Responsibilities
Leadership and Oversight: Manage and lead the franchise business coaching team, setting a vision and strategic direction for their work to ensure franchisee success. Train and mentor franchise business coaches, equipping them with the tools, frameworks, and knowledge to effectively coach franchisees and address operational challenges
Training Development: Oversee the creation and delivery of training programs for franchise owners and their teams, including regional in-person training sessions, webinars, and online learning modules
Accountability: Establish accountability systems for the coaching team to monitor their effectiveness in supporting franchisee growth and compliance with brand standards
Operational Excellence: Develop and refine coaching and training processes, tools, and methodologies to ensure consistency and efficiency across the franchise network
Franchisee Engagement: Partner with coaches to identify franchisee needs and opportunities, ensuring tailored support to improve their operational and financial performance
Strategic Initiatives: Collaborate with executive leadership to align coaching efforts with broader company goals, such as scaling the franchise network, improving profitability, and enhancing customer satisfaction
Performance Reviews: Regularly evaluate the performance of business coaches and franchisees, providing constructive feedback and actionable plans for improvement
Crisis Management: Support coaches in addressing critical franchisee issues, such as operational disruptions or compliance challenges, and handle escalations as necessary
Qualification
Required
Bachelor's Degree is highly preferred and / or minimum five years of prior managerial restaurant experience is required
Multi-unit operations and/or franchise operations management highly preferred
Must have a thorough understanding of operating and management techniques as they apply to the restaurant industry
Strong communication and organizational skills are essential, as well as the ability to effectively train, coach, evaluate, and discipline employees
Must be able to read, write and effectively communicate in the English language
Must possess strong interpersonal skills requiring the ability to resolve conflicting interests with the goal of obtaining cooperation
Proficiency in Microsoft Office Suite (Excel spreadsheets, Outlook, Word) is required
Uses sound judgment in day-to-day decisions by applying the company's Vision, Values and Culture
Preferred
Multi-unit operations and/or franchise operations management highly preferred
Benefits
Health, dental, and vision insurance
401(k)
Paid vacation and personal days
Short-term disability and voluntary life insurance
Tuition and wellness reimbursement
Ongoing professional development
Company
Lennys Grill & Subs
Since 1998, the focus has been the same, good food with a great experience. This means never skipping on quality or quantity.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase