Allied Universal · 1 week ago
Patient Support Staff Dispatch Operator
US-NC-Winston Salem
Full-time
Onsite
Entry Level
$20.60/hr - $20.60/hr
2+ years expAllied Universal® is North America’s leading security and facility services company, and they are hiring a Patient Support Staff Dispatch Operator. This role involves managing customer support and scheduling for transportation and emergency response, ensuring effective communication between customers and staff.
Cyber SecurityInformation TechnologySecuritySoftware
Responsibilities
Process calls received on all designated telephone lines; answering phones; operate IP based telephone system
Accurately record information provided by callers, question them to determine location and nature of the problem and accurately classify as an emergency or non-emergent call once classified also prioritizing them as directed in the standard operating procedures
Simultaneously perform various tasks while in reception of multiple audio and visual sources (channels, talk groups, monitors, etc.) while maintain a professional voice tone during all communication
Qualification
Required
Must possess a high school diploma or equivalent
Must possess one or more of the following: A minimum of two (2) years of experience in a call center, transportation route management, staff management, command/control center, or a related field
Must possess one or more of the following: Associate's degree in Communications, Public Relations, or Business Administration combined with a minimum of two (2) years of work experience with direct customer interaction
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Must have good computer skills
Company
Allied Universal
Allied Universal is a security and facility services company that provides tailored security solutions and smart technology.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$9BKey Investors
Warburg PincusLa Caisse
2019-12-13Acquired
2019-09-01Private Equity· $9B
2019-02-21Private Equity
Leadership Team
Stephen Jones
Global Chairman and Chief Executive Officer
Jack Schenk
Regional Vice President - Midwest
Recent News
2025-12-10
Company data provided by crunchbase