TransUnion · 2 weeks ago
Sr. Customer Engagement Consultant
Boca Raton, Florida
Full-time
Hybrid
Senior Level
$83K/yr - $120K/yr
5+ years expTransUnion is a company that focuses on building a supportive environment for professional development. As a Senior Customer Engagement Consultant, you will manage operational relationships with premium clients, guiding them through onboarding and providing strategic operational support while leveraging your expertise in fraud prevention solutions.
Credit BureauFinancial ServicesInformation TechnologyLegal
Responsibilities
Serve as a trusted advisor to premium clients, guiding them through onboarding, training and strategic operational reviews
Develop fraud risk maturity models and ensure optimal adoption of TU’s Fraud solutions
Provide operational support for the clients under your management to give customers a single point of contact for all issues related to our platforms and solutions
Apply demonstrated proficiency to understand business and technical requirements to plan and manage all phases of solution delivery
Provide specialized expertise for all operational related initiatives for the Global Fraud Solutions group
Identify the most critical aspects of the problem, and guide business-focused solutions and recommendations that drive customer value
Represent the voice of the customer to shape product roadmaps and drive innovation in fraud prevention
Identify opportunities for solution expansion and collaborate with sales to support renewals and proof-of-concept initiatives
Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers
Effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations
Qualification
Required
Bachelor's degree in business, finance or computer science or the equivalent plus 5+ years consultancy, fraud prevention solution experience
Proven ability to identify fraud risks and digital identity challenges, consult with customers to provide insights and develop solutions to address these areas
Strong customer-service orientation and relationship-building skills
Ability to thrive in a fast-paced environment balancing strategic thinking with execution with limited resources
Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges
Advanced skills with MS Word, Excel, and PowerPoint
Preferred
Experience in fraud industry especially digital identity and device fraud prevention solutions
Customer Engagement experience
Knowledge of TransUnion's fraud and identity products and services
Exposure to the financial services or insurance industries
Working knowledge of JSON, Tableau, Looker and/or Big Query
Benefits
Flexible time off for exempt associates
Paid time off for non-exempt associates
Up to 12 paid holidays per year
Health benefits (including medical, dental, and vision plan options and health spending accounts)
Mental health support
Disability benefits
Up to 12 weeks of paid parental leave
Adoption assistance
Fertility planning coverage
Legal benefits
Long-term care insurance
Commuter benefits
Tuition reimbursement
Charity gift matching
Employee stock purchase plan
401(k) retirement savings with employer match
Access to TransUnion’s Employee Resource Groups
Company
TransUnion
TransUnion provides total credit protection all in one place from credit alerts, credit reports and credit scores.
10001+ employees
H1B Sponsorship
TransUnion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (145)
2024 (134)
2023 (180)
2022 (227)
2021 (159)
2020 (186)
Funding
Current Stage
Public CompanyTotal Funding
$1.41B2018-04-26Post Ipo Debt· $1.4B
2015-06-25IPO
2014-10-16Series Unknown· $7.25M
Leadership Team
Christopher Cartwright
President and Chief Executive Officer
David Oliveira
Senior Vice President of Media Vertical Partnerships
Recent News
BiometricUpdate.com
2026-01-16
Company data provided by crunchbase