RR Donnelley · 1 day ago
Strategic Account Specialist - Healthcare
United States
Full-time
Remote
Mid, Senior Level
$63K/yr - $111K/yr
5+ years expRR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions. The Strategic Account Specialist - Healthcare acts as a liaison between customer, sales, and production facilities, ensuring compliance with customer expectations and service agreements while managing high-profile accounts.
Marketing & Advertising
Responsibilities
Apply knowledge of customers business (organization structure, value chain, strategic plans, etc.) to partner with Sales to assess and develop processes to deliver on service quality and solutions development for the customer. Communicate the requirements to internal or external production/service providers. Primary resource and. Provide solutions, develop pricing and provides original/revised job requirements to Planning
Partners with Sales to develop and execute on strategic customer plans and build contract provisions
As the primary point of contact, manage high profile, complex and/or major accounts across multiple plants and/or external providers Provides recommendations to process improvements to bolster improved quality, customer satisfaction, increased productivity and lower operating costs
Oversees the production process from point of sale until final delivery of customers product, analyzing customer requirements to determine completeness
Review customer requirements for adherence to platform capabilities and provide efficient and economical production alternatives as needed
Enter orders into production, and issues and revises instructions for manufacturing
Coordinate the delivery of customer-supplied and other production materials across the platform
Maintains active communication with and provide job status updates to customer, sales and manufacturing
Facilitate the resolution of production-related problems and conduct appropriate service recovery process
Provides leadership, career development and procedural assistance to the junior Account Specialists
Ensure that needed resources and tools are available to complete daily work assignments
Maintain current knowledge of all operating procedures, policies, written instructions, and other directives
Ensure that work schedules will be covered during approved absences and unplanned absences
May check work to ensure work sequences, procedures, methods, and deadlines have been met
Report to the supervisor on status and progress of work and causes of work delays
Answer questions of the supervisor on overall work operations and problems
Performs other related duties and participates in special projects as assigned
Qualification
Required
Bachelor degree in discipline related to functional work or role with 5+ years of relevant work experience
Must be able consistently identify critical elements, variables and alternatives to develop solutions
Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions
Able to communicate clearly and courteously with those who need to know of decisions/actions/problems
Able to apply excellent business acumen and collaborative skills when resolving problems
Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments
Able to apply expertise in all the tools or applications used to complete work assignments
Able to mentor junior level team members in the use of tools and/or systems in the position
Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand
Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted
Requires strong understanding of the impact of a message on the organization or customer
Benefits
Medical
Dental
Vision coverage
Paid time off
Disability insurance
401(k) with match
Life insurance
Other voluntary supplemental insurance coverages
Tuition assistance
Maternity leave
Adoption assistance
Employer/partner discounts
Company
RR Donnelley
RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tom Quinlan
President & Chief Executive Officer
Drew Coxhead
Chief Financial Officer
Recent News
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