KONE · 4 hours ago
Repair Operations Coordinator
San Francisco Bay Area
Full-time
Onsite
Entry Level
$69K/yr - $90K/yr
2+ years expKONE is a global leader in providing elevators, escalators, and automatic building doors, focusing on improving urban life through innovative solutions. The Repair Operations Coordinator will support the Service Business tendered repair process, manage customer communication, and coordinate repair schedules while working closely with various stakeholders to enhance repair revenues.
IndustrialManufacturingProduct Design
Responsibilities
Provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice downpayments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs
Perform general office work and administrative tasks related to the ongoing service and repair business of the branch
Receive and book fully executed Quoted Repair orders in SAP, including ‘releasing’ Service Order in SAP
Schedule Quoted Repairs and Quick Quotes - Interface with / assist as needed with Service / Repair Supervisor, customer, 3rd party inspection companies and local Regulatory Bodies to schedule Quoted Repairs and Quick Quotes work and accompanying testing and inspections
Interface with / assist as needed with Service / Repair Supervisor and customers to schedule Retrofits
Additional duties as assigned
Qualification
Required
2+ years of progressive and successful customer service experience
High School education or equivalent
Proficient in MS Word and Excel
Well Organized
Customer service mindset
Ability to multitask on a daily basis
Ability to collaborate with all levels of the organization
Ability to thrive in areas where priorities change
Skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)
Demonstrate a passion for quality and results
Committed to promoting a safety culture in your team
Benefits
Competitive salary
Flexible work schedule
Opportunities to learn and grow
401K Employer Match
401k Employer Non-elective Contribution
Well-being Program
Medical, Prescription, Dental and Vision Insurance
Digital Health Solutions & Telehealth
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Employee Family Assistance Program (EFAP)
Family & Medical Leave
Parental Leave
Leave to Care for a Domestic Partner
Paid Time Off & Holidays
Company Paid Life and AD&D Insurance
Supplemental Life and AD&D Insurance
Company Paid Short-term and Long-term Disability
Buy-Up Long-term Disability
Critical Illness Insurance
Hospital Indemnity & Accident Insurance
Identity Theft Protection
Legal Insurance
KONE Credit Union
Tuition Reimbursement
Commuter Benefits
Company
KONE
KONE designs and manufactures elevators, escalators, moving walkways, and automatic doors for buildings.
10001+ employees
H1B Sponsorship
KONE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (2)
2022 (4)
2021 (3)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Ken Schmid
President Chief Executive Officer
Jennifer Hooks
Business Partner ,Learning and Development, HR, Americas
Recent News
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