NEOGOV · 1 week ago
Senior PC Technician (Adult Probation)
Houston, TX
Full-time
Onsite
Mid, Senior Level
$5,435.73/mo - $6,217.47/mo
3+ years expNEOGOV is part of the Harris County Community Supervision and Corrections Department, one of the largest probation departments in the United States. The Senior PC Technician is responsible for maintaining and supporting the department's information and communications systems, providing technical expertise, and leading other PC technicians in project work.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Maintain and support the Department's information and communications systems
Serves as a senior-level PC technician, performing advanced and complex information technology assignments and providing technical expertise as needed
Performs all responsibilities at a Senior PC Technician level
Leads other PC Technicians in project work and directs issues as they arise
Provides technical support for specialized hardware and software used throughout the department and residential facilities
Provide level 1-3 technical support
Install, configure, maintain and troubleshoot personal computer software and hardware
Install, configure, maintain and troubleshoot CCTV security hardware
Install, configure and maintain other computer and network devices, such as copiers, printers, scanners, projectors, televisions, video conferencing equipment and fax machines
Provide user training for hardware, software and other technical services
Troubleshoot and resolve basic network problems
Create and maintain user, email and computer accounts
Coordinates deployment activities and acts as the onsite lead as directed by the IT Manager
Train new PC Technicians in standard operations and procedures. Provides training on use of IT software used to resolve Help Desk issues
Travel to and support all department facilities as needed
Work irregular hours in response to Department needs
Performs other related duties as assigned
Contributes to and helps create a positive work atmosphere by behaving and communicating in a cooperative and amicable manner with supervisors, coworkers, subordinates and members of the public
Work overtime as required
Qualification
Required
High School Diploma or G.E.D. equivalent from an accredited educational institution
Three (3) - Five (5)+ years of computer hardware and software support experience
Must have a valid Texas Driver's License
Must possess exceptional written and strong verbal communication skills
Preferred
CompTIA A+ and Network+ certifications
HDI Technical Support Professional (or equivalent HDI certification)
IT Service Management certification (ITIL Foundation or higher preferred)
Microsoft certification related to Modern Desktop / Windows 11 administration (e.g., Microsoft Endpoint or Modern Workplace certifications)
Demonstrated experience supporting Windows 11 and Windows 10 in an enterprise environment
Strong working knowledge of Microsoft 365, including Office applications, Outlook, Teams, and OneDrive
Experience with Microsoft technologies, such as Active Directory, Group Policy, and endpoint management tools
Experience supporting and troubleshooting Panasonic Video Insight and Honeywell Pro-Watch systems (preferred)
Associate degree or higher in Computer Science, Information Technology, Electronics, or a related field
Equivalent combination of education and hands-on experience may be considered
Benefits
Medical Coverage
Dental Coverage
Vision Coverage
Wellness Plan
Life Insurance
Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
Eleven (11) County-observed holidays
One (1) floating holiday per year
Paid Parental Leave*
Sick Leave
457 Deferred Compensation Plan
Professional learning & development opportunities
Retirement pension (TCDRS defined benefit plan)
Flexible work schedule*
METRO RideSponsor Program*
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase