IntelliTrans · 1 week ago
Rail Logistics Specialist I
Conway, Arkansas, United States
Full-time
Hybrid
New Grad, Entry LevelIntelliTrans, a subsidiary of Roper Technologies, Inc., is seeking a Rail Logistics Specialist I to join their team in Conway, Arkansas. The role involves providing operational support for customers using IntelliTrans’ transportation management systems, focusing on rail logistics operations and customer service.
SoftwareSupply Chain Management
Responsibilities
Monitors, expedites, gathers, and inputs transit information on rail shipments in IntelliTrans’ tracking system
Researches and resolves customer cars that are missing sightings, idle, bad ordered delayed, held, or embargoed cars by working with vendors to provide accurate trip plans or opening service logs with vendors as needed
Researches and obtains correct loaded billing on customer’s rail cars as needed and uploads into software platform
Prepares and sends diversion letters and advance bills to railroads, and provide proper follow-up to ensure accuracy
Ensures that the customer Bill of Lading (BOL) is processed in Intellitrans systems and transmitted to railroads
Investigate, resolve and respond to customer issues & inquiries via phone & email
Recommend and participate in business improvement projects to reduce freight cost and improve transportation functions
Prepares daily/weekly/monthly reports (internal and customer) as required
Looks for efficiencies and utilizes data to recommend system enhancements, process improvements and potential solutions for customers
Collaborates with vendors, account managers, helpdesk, and other customer support specialists to investigate and resolve customer issues
Provide customer support for customer after hours, weekends, holidays, in emergencies or as needed
Qualification
Required
Ability to work independently while meeting internal and external deadlines and milestones
Intermediate Excel and MS Office suite skills
Proficient business writing and speaking skills, with a strong desire to exceed overall expectations
Self-directed; acts with a sense of urgency in addressing customer needs/issues proactively
Expertise with troubleshooting and customer support
Strong customer interfacing skills; ability to build customer relationships
Ability to thrive in a fast-paced environment and handle multiple tasks
Excellent problem-solving skills
Strong planning, scheduling, organization skills
Drive towards achievement in meeting goals and exceeding customer expectations
Desire and ability to understand how the business operates and apply that learning in supporting the company and its clients through quality customer support
Preferred
Bachelor's degree from four-year college or university preferred or equivalent experience
Understanding of rail freight movement
Understanding of Bill of Lading, diversions, yard operations, and day to day freight movement
Company
IntelliTrans
IntelliTrans provides unified and proactive solutions to manage complex supply chain needs.
Founded in 1992
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Bell
Chief Technology Officer
Gordy Ferguson
Director, Enterprise Sales
Recent News
2026-01-23
2026-01-22
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