NEOGOV · 1 week ago
Communications Dispatcher I/II - Fire & Sheriff
Santa Barbara, CA
Full-time
Onsite
New Grad, Entry Level
$75K/yr - $90K/yrNEOGOV is a company seeking committed and compassionate individuals to join their team as Communications Dispatchers (911 Dispatchers) in the Fire Department. In this vital role, you will be the first point of contact during emergencies, providing clear guidance and critical support to individuals in distress while dispatching appropriate emergency services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receives non-emergency and emergency requests (including 911 calls) for sheriff/fire protection, medical, or emergency services; and obtains relevant information and inputs data, evaluates and prioritizes calls for service and dispatches appropriate personnel and equipment
Using a computer aided dispatch (CAD) system, monitors and updates fire, ambulance, and sheriff unit location and status in order to coordinate emergency field operations; provides backup support and information as necessary by operating a two-way radio; requests additional assistance from other agencies as necessary; and obtains computerized law enforcement information from local, state, and federal data banks through a telecommunications terminal
Maintains reference cards, logs, reports, procedure manuals, reference manuals, files, and other documents; and performs other clerical duties
Coordinates communications between multiple units, agencies and jurisdictions, including aircraft responding to fire and emergency medical incidents
Simultaneously monitors and transmits on multiple radio channels and multiple transmitters; and maintains contact with and monitors status of field units
Could be expected to testify in court
Utilizes CLETS to determine and confirm information and enters and removes information. (Sheriff’s Office Only)
Utilizes established Emergency Dispatch protocols to provide pre-arrival medical and fire instructions to callers and follows established protocols for Priority Medical/Fire Dispatch program
Utilizes System Status Management protocols to ensure optimum geographic coverage through deployment of resources by type; monitors diversion status of area hospitals and specialized units within each hospital
Performs specialized dispatch functions related to the responsibilities of a CAL-EMS Mutual Aid Operations Area Coordinator Dispatch Center, and specialized functions of a CAL-Fire Contract County Dispatch Center. (Fire Department Only)
Operates specialized computer systems to prepare, input, and obtain state/regional fire or emergency medical services activity, resource deployments and daily fire weather information through the Weather Information Management System (WIMS) and the Interagency Resource Ordering Capability (IROC). (Fire Department Only)
Performs related duties as assigned
Qualification
Required
Possession of a High School Diploma or GED
Any combination of experience, education and/or training, which demonstrates possession of the required knowledge and abilities listed below
Incumbents must be able to type 35 wpm
Work rotating shifts including nights and weekends
Work overtime as required to ensure operational stability of the communications center
Must be able to pass a work-simulated, computer-based performance test, a background investigation (including a polygraph examination and credit check for the Sheriff's Office), psychological evaluation and medical exam
Work is performed in a dispatch center and requires sitting for long periods of time, extensive keyboarding, operation of a mouse, wearing of a headset, and working in a fast-paced and demanding environment
Preferred
Multilingual in languages spoken in the County such as Spanish, Mixtec, Hmong or others relevant languages
IROC and Aircraft training
EMD & EFD certification thru Priority Dispatch
Communications Training Officer
Benefits
Generous County Defined Benefit Plan
Eligible to participate in 457(b) Deferred Compensation Plan
Retirement Reciprocity with CalPERS, CalSTRS, and 1937 Act plans
Choice of dental, vision and medical plans. In addition to the Benefit Allowance noted above, the County contributes toward medical premiums and dental premiums
On-Site Employee Health Clinics in Santa Barbara and Santa Maria which provide ongoing and episodic services to eligible employees and their eligible dependents
Employee Assistance Program (EAP) offers free, confidential assistance with personal and workplace problems to employees and their immediate family members
Healthcare Advocacy Program to help employees navigate the complexities of health plan benefits
Available Health Care and Dependent Care Flexible Spending Accounts, Health Savings Account (HSA), Supplemental Term or Whole Life Insurance, Personal Accident Insurance, Critical Illness Insurance, Accident Insurance and more!
Vacation Leave 12 to 25 days per year depending on length of public employment
Sick Leave 12 days annually with unlimited accumulation, one year of which can be converted to service credit upon retirement
Paid Holidays based on bargaining unit (view the compensation summary for this bargaining unit, link below)
Alternative Transportation Benefit (TDM) up to 2 days of additional vacation for using alternative methods of commuting
County Paid Term Life Insurance
County Paid Long Term Disability Insurance
Childcare and Employee Discounts
Relocation Assistance may apply
Flexible work schedule may apply
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase