Richards Industrials · 4 hours ago
Inside Sales Specialist
Cincinnati Metro
Full-time
Onsite
Mid LevelRichards Industrials is a manufacturer of pressure regulators and control valves, known for high quality and customer service. They are seeking an experienced Inside Sales Specialist to support their valve business by providing technical assistance, managing customer relationships, and meeting sales targets.
IndustrialIndustrial ManufacturingManufacturingProduct ManagementService Industry
Hiring Manager
Catherine Schnier, PHR
Responsibilities
Supports the Sales Team as required to maintain premier customer service. Collaborates to understand customer requirements and propose technical solutions across the portfolio of products
Interpret customer specifications and provide valve and industrial product recommendations
Collaborate with the Sales Team, engineering and manufacturing teams to resolve customer-specific challenges
Meet or exceed sales targets and performance metrics
Prepare and deliver technical presentations and product demonstrations
Support the development of quotes and proposals for customers
Provide post-sale technical support to ensure successful product integration
Remain grounded in transactional needs and challenges
Reviews RFQ to determine customer requirements and suitability of Richards Industrials product offerings to meet customer needs
Assist in the selection and configuration of appropriate products to meet client needs
Establish and maintain strong relationships throughout the sales cycle
Carefully documenting correspondence to make future interactions easier and to allow other team members to quickly determine the application's parameters
Identify technical factors in customer inquiries that may affect cost and delivery
Stay up-to-date with industry trends and product knowledge to provide informed guidance
Provide training and support to channel partners, customers, and colleagues
Qualification
Required
Bachelor's Degree or equivalent work experience
Previous experience in a technical sales role, preferably in an industrial, flow control, or valve manufacturing sector a plus
Strong Technical acumen with an understanding of industrial valves and related products
Exceptional communication skills
Problem-solving and analytical abilities to address customer-specific challenges
A proactive and customer-centric approach
Strong customer service and communication skills
Ability to handle multiple tasks in a fast-paced environment with constantly changing priorities
Ability to operate general office equipment (PC, Scanner)
Detail oriented with strong analytical skills
Filing skills
Ability to use Microsoft Office products – Word, Excel, PowerPoint, Access
Self-directed, with considerable initiative
Effective time management
Strong work ethic
Calm and resilient
Organized and detail-oriented
Motivated and proactive
Curious and creative
Disciplined
Quantitative in nature, with outstanding communication and presentation skills
Committed to meeting customer needs and providing exceptional service
Committed to Continuous Improvement
Outstanding Problem Solver
High level of self-confidence, integrity, and intellectual honesty
Adaptable, able to thrive in a dynamic work environment
Company
Richards Industrials
Richards Industrials engineers precision fluid control solutions that overcome complex challenges in pharmaceutical manufacturing, food processing, renewable energy systems, and advanced research environments.
Founded in 1948
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jordan Bast
President & CEO
Cheryl Neiheisel
VP Human Resources/Director Community Affairs
Company data provided by crunchbase