NEOGOV · 1 week ago
Director, Infrastructure Support
Main Campus, NC
Full-time
Onsite
Lead/Staff, Director/Executive
$67K/yr - $83K/yr
4+ years expPitt Community College is seeking an experienced and strategic Director of Infrastructure Support to oversee the management and operations of critical IT areas. The Director will ensure the reliability, scalability, and security of the institution’s IT infrastructure while developing and executing technology strategies aligned with institutional goals.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Oversee management of Enterprise Solutions, including on-premise and cloud infrastructures (AWS, Azure, Microsoft 365, and hosted systems such as Ellucian Colleague, Element451, Etrieve, NelNet, TracCloud, HelioCampus, and LibraryPass)
Supervise the Manager of Application Programming and team, overseeing development and support in IIS, APIs, Etrieve Content and Central, and Entrinsik Informer tools
Supervise the Manager of Network Services and team, managing wired/wireless networks, telephony, fax systems, and infrastructure security (including next-gen firewalls)
Ensure infrastructure reliability, scalability, and security through proactive monitoring, management, and optimization
Collaborate with IT leadership to develop and implement technology strategies aligned with institutional priorities
Provide direct support to the CIO in IT project planning, execution, and reporting
Develop and maintain policies and procedures for IT operations and cybersecurity
Manage budgets and allocate resources for infrastructure support teams
Stay current with industry trends and emerging technologies to keep PCC’s IT infrastructure competitive and secure
Maintain compliance with regulatory frameworks such as GLBA, HIPAA, CIS Controls, NIST 800-53, and PCI
Develop, test, and maintain Business Continuity and Incident Response plans
Qualification
Required
Minimum of 4 years of IT infrastructure management experience, including 3 years in a leadership role
Bachelor's degree in Information Technology, Computer Science, or related field and 4 years of related experience, or an equivalent mix of education and professional experience that demonstrates the ability to perform the role successfully
Strong knowledge of server infrastructure, cloud services, application development, and network management
Experience with AWS, Azure, Microsoft 365, and enterprise-level cloud services
Demonstrated leadership, team management, and interpersonal communication skills
Proven ability to manage multiple priorities in a fast-paced environment
Strong analytical, problem-solving, and decision-making skills
Experience with budget planning and resource allocation
Knowledge of IT security best practices and compliance requirements
Benefits
Health
Dental
Vision
Life insurance
Optional life and disability insurance plans
Flexible spending account for health care/dependent care
NC State Retirement
Deferred compensation program (401K, 457, 529)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase