Understood Care · 6 hours ago
Patient Advocate (Part Time))
United States
Full-time, Part-time
Remote
Mid Level
$25/hr - $25/hr
3+ years expUnderstood Care is dedicated to bridging the healthcare gap for Medicare patients. They are seeking a compassionate Patient Advocate to help patients navigate the complexities of the healthcare system and access the care they need.
Government Administration
Responsibilities
Serve as the ongoing point of contact for Medicare patients after their intake appointment
Educate patients on how to access healthcare services (e.g., finding providers, using insurance, scheduling appointments)
Troubleshoot issues related to online portals, referrals, or provider communication
Collaborate with NP and MDs to support care planning based on Social Determinants of Health (SDOH)
Document interactions and update care plans in our internal systems
Provide warm, empathetic, and culturally responsive support to every patient
Qualification
Required
Prior experience in patient advocacy, case management, care coordination, or health coaching
Familiarity with Medicare, Medicaid, or other public insurance programs
Cares deeply about patient empowerment and reducing barriers to care
Thrives in a fast-paced, startup environment
Excellent problem-solving skills and a high tolerance for ambiguity
Very well versed in technology and can learn new platforms quickly
Strong communication and interpersonal skills
3+ years of experience in a patient-facing healthcare or social services role
Strong working knowledge of the U.S. healthcare system, especially Medicare
Comfortable using EHRs, CRMs, and patient messaging tools
Experience supporting older adults or vulnerable populations
Preferred
Speaks Spanish, Mandarin, or another language spoken by Medicare populations (preferred but not required)
RN, CMA or BCPA certification preferred but not required
Benefits
We will pay for all administrative time and meetings.
Company
Understood Care
We connect you with a care advocate who takes care of the paperwork, phone calls, and everything in between - so you can focus on healing.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase