AAA-The Auto Club Group · 1 week ago
Supervisor Fleet Operations
MI-Wixom Fleet
Full-time
Onsite
Mid Level
$25.50/hr - $25.50/hrAAA The Auto Club Group is seeking a Fleet Supervisor to oversee towing and light service operations while leading and empowering a team. The role includes providing emergency roadside assistance, training team members, resolving service problems, and maintaining productivity standards.
Insurance
Responsibilities
Tows vehicles, when needed
Provide training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators
Resolve escalated service problems
Maintain productivity standards for the team
Coordinate vehicle maintenance, order supplies, inventory and distribute necessary tools, parts and supplies
Maintain facility in a safe, clean and orderly fashion
Perform administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information
Qualification
Required
High School Diploma or equivalent (GED)
Have successfully led teams to achieve goals
Have related or similar roadside service work experience
Comfortable interacting with vendors and contractors
Can prepare cost and expense reports
Have assisted disabled vehicles / stranded motorists, towed vehicles and/or performed minor automobile maintenance
Experienced in resolving customer service / damage complaints
Valid state driver's license and excellent driving record without physical restrictions that would prevent driving during day or night hours or for extended periods of time
Must successfully pass DOT physical / certification process
Preferred
College level coursework in Business Administration or a related field
Previous Service Technician experience
Solid mechanical background and understanding of automotive repair
Familiarity with area streets and landmarks
Working knowledge of work processes and e-mail applications. Microsoft applications knowledge is also preferred
Benefits
Overtime earning potential at time and a half the hourly wage
Fully paid training
Medical, dental and vision benefits
401k with employer match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, rewards and much more
Company
AAA-The Auto Club Group
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S.
Founded in 1901
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Richardson Jr
President and CEO
Peggy Gartin, CFA
SVP | Chief Investment Officer
Company data provided by crunchbase