Haynes International · 4 hours ago
Inside Sales Rep
Kokomo, IN
Full-time
Onsite
Entry, Mid Level
1+ years expHaynes International is a company specializing in high-performance alloys, and they are seeking an Inside Sales Representative to manage customer accounts and sales processes. The role involves processing sales inquiries, managing pricing strategies, and ensuring effective communication with customers.
Mining
Responsibilities
Receive and process requests for quotations, orders and all other sales-related customer inquiries. Respond timely to requests via all modes of communication
Manage pricing strategies, specifications and certifications for quotes and orders
Coordinate with credit department for new account establishment and collections as well as creating proper documentation in the event of a return
Manage customer information to include RMA’s, non-standards request in Creatio (CRM)
Screen all new customers through the Altana database and collaborate with legal as needed
Maintain up-to-date knowledge of value-added services offered and correct pricing procedures and guidelines
Proactively market and sell Haynes’ value-added capabilities as well as complimentary products
Follow up quotes, gather and communicate pricing and delivery information
Manage customer portals for demand, quote requests, and corrective actions
Enter orders immediately upon receipt, accurately per QCI and SOP requirements
Provide customers with regular updates and manage communications with customers on deviant products or late orders. Be proactive to ensure that commitments to the customer are made in a timely fashion
Follow open orders from entry through shipment. Coordinate with shipping departments and freight forwarders when required
Resolve customer concerns in a timely and cost-effective manner (RMA returns, non-conformances)
Communicate and support the Field Reps on quote follow-up and customer strategies
Collaborate with Marketing Group to provide account information to support data analytics
Provide input on stock for contracts and LTA’s; work with finish goods department to help maintain proper stock levels
Collaborate with marketing, credit, and field sales and other business functional teams to ensure seamless customer experience
Qualification
Required
High School diploma or equivalent; BS/BA or equivalent years of experience
1-5 years of inside sales or related experience
Business, Marketing, Sales or related area knowledge
Business Math knowledge
Metallurgy and Product Specifications knowledge
Excellent Microsoft Office and Advanced Excel skills
Advanced Communication Skills
Organizational Skills
Problem Solving skills
Multitasking skills
Data Analysis skills
Critical Thinking Skills
Customer Service skills
Domestic and International Sales knowledge
Logistics knowledge
Pricing Cut Parts knowledge
Inventory knowledge
Understanding of US trade and export regulations
Understanding of Incoterms
Ability to work onsite
Company
Haynes International
Haynes International is a mining & metals company offering high-temperature and corrosion-resistant alloys.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-05Acquired
Leadership Team
Mike Shor
President and CEO
Daniel Maudlin
Vice President of Finance and Chief Financial Officer
Recent News
AstuteAnalytica India Pvt. Ltd.
2025-11-20
Shoals Technologies Group
2025-11-06
Company data provided by crunchbase