SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties · 3 weeks ago
Receptionist/Dispatcher
Allentown, PA 18109
Full-time
Onsite
New Grad, Entry Level
$16/hr - $19/hrSERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties is seeking a reliable and professional Receptionist–Dispatcher to be the first point of contact for their team. This role is crucial for daily operations and customer experience, requiring strong organizational skills and the ability to remain calm in high-stress situations.
Consumer Services
Responsibilities
Answer and route incoming phone calls promptly and professionally
Serve as a friendly, calm, and reassuring voice for customers during emergency and high-stress situations
Gather initial loss information and create electronic job files accurately and in a timely manner
Dispatch technicians for water, fire, mold, and emergency service calls
Schedule estimators as needed for non-emergency service calls
Provide clear, confident direction to production staff and ensure schedules and priorities are followed
Communicate effectively with customers, insurance representatives, management, and field staff
Monitor job progress and adjust schedules as needed, standing firm on priorities and timelines when necessary
Perform general administrative duties including data entry, filing, and document management
Maintain a clean, professional front office environment
Qualification
Required
High school diploma or equivalent required
Strong phone etiquette and customer service skills
Ability to remain calm under pressure while being assertive and decisive when required
Comfortable giving direction and maintaining boundaries with field staff
Strong organizational, time-management, and multitasking abilities
Proficiency in Microsoft Office and ability to learn job management software
Dependable, punctual, and professional
Preferred
Previous experience in reception, dispatching, or administrative support
Experience in restoration, construction, or insurance-related fields
Benefits
401(k)
401(k) matching
Company parties
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Company
SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties
Restoration and Cleaning Services As a trusted leader in the restoration industry, SERVPRO of Wilkes, Alleghany, Watauga, and Ashe Counties has the advanced training and equipment needed to clean and restore your home and business anytime you need help, 24 hours a day, including weekends and holidays.
Wilkesboro, North Carolina, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase