NEOGOV · 2 months ago
Auto Deputy Specialist I - (Multiple Locations)
Houston, TX
Full-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expNEOGOV is seeking enthusiastic, detail-driven, customer-focused Auto Deputy Specialists for openings at multiple locations countywide. The Auto Deputy Specialist is responsible for performing a variety of tasks related to vehicle title and registration processing, including examining documents, handling customer inquiries, and ensuring timely processing of applications.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Examine and sort documents to determine eligibility for the issuance or denial of vehicle titles, exempt plates, disabled placards, mechanic liens, and registration renewals
Process vehicle title applications, title rejection corrections, exempt title and registration, and disabled placard applications within the RT automated system
Compile and sort receipts in a neat, organized manner, ensuring that all checks and title work are balanced and included in the RTS report. All transactions must be processed in the office by the original handler, requiring on-site presence each day
Safely securing the document in the vault overnight
Handle all incoming mail, drop-offs, and inter-office work promptly and efficiently, ensuring timely processing
Respond to customer inquiries in person, by phone, and via email, meeting the standard number of calls per month, providing clear and accurate information regarding vehicle titles, registration, and related services
Complete required auto-related training modules and cross-train in other sections to meet organizational needs. Also, attend training sessions upon request to stay up to date on relevant knowledge and best practices
Other duties as assigned
Qualification
Required
High school diploma or GED equivalent from an accredited institution within the U.S
Minimum of one (1) year of customer service experience
Must be able to pass state-required RTS training prior to performing duties at the service window
Must demonstrate the ability to perform duties with a high degree of accuracy and professionalism
Ability to maintain a positive attitude and provide excellent customer service
Ability to work independently or as part of a team in a dynamic environment
Error Detection and Report Review: Demonstrates exceptional attention to detail in reviewing all documents related to vehicle registration and title, ensuring accuracy and identifying discrepancies or errors
Time Management and Prioritization: Exhibits strong time management skills, effectively prioritizing tasks to meet deadlines and maximizing productivity
Cash Handling and Financial Accuracy: Ensures precise handling of cash transactions, safeguarding company resources and minimizing financial discrepancies
Customer Service: Delivers outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy
Fraud Detection: Possesses a fundamental understanding of fraud prevention techniques and documentation authentication processes
Personal Computer (PC) experience, with proficiency in Microsoft Office Suite
Excellent reading comprehension and verbal/written communication skills
Must have PC and CRT experience and be able to type a minimum of 30 words per minute with accuracy
Must be able to adhere to office confidentiality requirements regarding customer and department information
May provide branch support at other branch offices, as necessary
Preferred
Minimum of two (2) years of customer service experience
Prior experience to include cash handling from retail, banking, or a similarly situated operations environment
Prior experience with vehicle registration, titling, or licensing services
Benefits
Medical Coverage
Dental Coverage
Vision Coverage
Wellness Plan
Life Insurance
Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
Eleven (11) County-observed holidays
One (1) floating holiday per year
Paid Parental Leave*
Sick Leave
457 Deferred Compensation Plan
Professional learning & development opportunities
Retirement pension (TCDRS defined benefit plan)
Flexible work schedule*
METRO RideSponsor Program*
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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