Tata Consultancy Services · 7 hours ago
Onsite Workplace SME
Nashville, TN
Full-time
Onsite
Mid, Senior Level
$50K/yr - $60K/yr
6+ years expTata Consultancy Services is seeking an Onsite Workplace SME to provide expert support for workplace technologies. The role involves handling complex escalations, ensuring workplace stability, and collaborating with stakeholders to drive service improvements.
Business Information SystemsConsultingInformation TechnologyIT Management
Hiring Manager
Aarthi A
Responsibilities
Serve as the onsite Subject Matter Expert for workplace technologies, including desktops, laptops, peripherals, collaboration tools, and VDI
Handle complex and high-impact escalations that require advanced troubleshooting and decision-making
Provide expert support for Windows 10/11, enterprise applications, and hardware platforms
Own troubleshooting and stabilization of Citrix / AVD / VDI environments from an end-user perspective
Ensure the workplace environment is secure, stable, compliant, and standardized
Review and validate SOPs, KBs, and technical documentation for accuracy and relevance
Define and enforce standards for standard vs non-standard applications
Participate in change, incident, and problem management, including RCA and preventive actions
Identify recurring issues, risks, and improvement opportunities and drive root-cause elimination
Continuously challenge existing practices and introduce new tools, automation, or smarter support approaches
Support workplace migrations, upgrades, and transformation initiatives (e.g., Windows 11, AVD, Intune)
Reduce dependency on higher support tiers through knowledge transfer and enablement
Act as a technical advisor to business stakeholders and IT leadership
Support major incident bridges, providing clear technical updates and guidance
Mentor EUC Team though technical guidance and best practices
Drive knowledge-sharing sessions and contribute to team capability uplift
Support onboarding and technical upskilling initiatives
Qualification
Required
Strong experience in End User Computing environments
Expert knowledge of Windows OS, hardware troubleshooting, and enterprise applications
Hands-on experience with ITSM tools (ServiceNow)
Solid understanding of Active Directory, Group Policy, SCCM, Intune and Endpoint management
Good knowledge on SCCM, Intune end point management technologies
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2026-01-25
Business Standard India
2026-01-25
Company data provided by crunchbase