NEOGOV · 1 month ago
DSHS Lakeland Chief Switchboard and Telephone Operator
Spokane County - Medical Lake, WA
Full-time
Onsite
Entry, Mid Level
$18.75/hr - $24.83/hr
2+ years expNEOGOV is seeking a PBX Chief Operator to join the Behavioral Health and Habilitation Administration team at Lakeland Village in Medical Lake, WA. In this role, you will supervise PBX staff, manage communications operations, and ensure safety and efficiency in emergency situations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Supervise and direct all PBX staff to include: hiring, training and evaluating staff in proper operation/compliance of all DSHS, DDA, Lakeland Village and accompanying procedures
Write/perform performance evaluations on PBX operators
Complete Daily Activity Report for timekeeping of PBX operators
Disseminate all emergency (STAT) calls related to medical, behavior, fire and disaster
Monitor office equipment for needed maintenance, repair/replacement
Monitor campus wide Simplex/Grinnell multi-panel fire alarm and fire suppression system
Engage in customer service and public relations for callers, visitors, employees and clients
Coordinate problems with ISSD that effect operations of switchboard/phone lines
Qualification
Required
At least two years of experience as PBX operator or PBX Security Communications Operator
Have working knowledge of supervisory concepts/principles in the managing of personnel, effective verbal/non-verbal communication, and state resources/equipment
Skilled use of computers and Microsoft programs: Word, Access, Outlook and Excel
Able to type 32 wpm
Graduated from high school or hold GED equivalency
Preferred
Respect confidentiality at all times
Strong customer service and communication skills with the ability to interact professionally with management, peers, patients, and the public
Experience in managing crisis and de-escalating dangerous situations
Knowledge of hospital, state, and federal regulatory standards, policies, and procedures
Previous experience in a psychiatric or mental health setting
Ability to work under pressure in emergency situations
Proficiency in operating equipment such as computers, copy machines, digital radios, fire panels, and switchboards
Team-oriented mindset with the ability to resolve conflicts in a non-threatening manner
Benefits
Medical (including vision), dental and basic life insurance
Medical flexible spending account
Basic life and long-term disability insurance
Dependent care assistance
Washington State Employee Assistance Program
Washington Public Employees' Retirement System (PERS)
Deferred Compensation Program (DCP)
Social Security
Public Service Loan Forgiveness
Paid holidays and one paid personal holiday per calendar year
Sick leave
Vacation leave
21 days paid military leave per year
Five (5) days of paid bereavement leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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