Allied Universal · 1 day ago
Security Officer - Operations Center Dispatcher
Baltimore, MD, US
Full-time
Onsite
Entry Level
$23.60/hr - $23.60/hr
2+ years expAllied Universal®, North America’s leading security and facility services company, is hiring a Security Operations Center Dispatcher. The role involves monitoring security operations, managing communication during incidents, and ensuring effective response to alarms and emergencies.
Cyber SecurityInformation TechnologySecuritySoftware
Responsibilities
Alarm monitoring
CCTV monitoring
Camera Survey
Access Control/Badge Experience
Alarm Panel Experience
Customer Service Experience
Guard Card/License
Answering phones; operate IP based telephone system
Radio Dispatch; use multi-channel communications
Radio and call logging
Incident Report issuance and collection
Operations support; routing of call information to the appropriate units for handling
Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)
Qualification
Required
Must be 21+ years of age
Security Experience - 2+ Years
Access Control/Badge Experience
Must possess a high school diploma or equivalent
Alarm Panel Experience
Customer Service Experience
Guard Card/License
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Work experience must include of the following: Demonstrated analytic and critical thinking skills and ability to prepare reports
Ability to prioritize workload based on urgency
Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
Ability to communicate effectively with IT and Security Systems professionals
Demonstrated ability to operate radio, telephone equipment and/or console monitors
Ability to adapt in a dynamic work environment while possibly working under pressure
MUST BE ABLE TO STAND FOR LONG PERIODS OF TIME
MUST BE ABLE TO WALK FOR LONG PERIODS OF TIME
MUST BE ABLE TO SIT FOR LONG PERIODS OF TIME
MUST BE ABLE TO WORK OUTSIDE, INSIDE AND ALL ELEMENTS
Preferred
Dispatch Experience is a MUST -- Emergency call center experience is a PLUS!! Military, Police and EMS background highly encouraged to apply!
Benefits
Paid Orientation
Medical
Dental
401k
Vision
Company
Allied Universal
Allied Universal is a security and facility services company that provides tailored security solutions and smart technology.
10001+ employees
H1B Sponsorship
Allied Universal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$9BKey Investors
Warburg PincusLa Caisse
2019-12-13Acquired
2019-09-01Private Equity· $9B
2019-02-21Private Equity
Leadership Team
Stephen Jones
Global Chairman and Chief Executive Officer
Jack Schenk
Regional Vice President - Midwest
Recent News
2025-12-10
Company data provided by crunchbase