BGF Industries, Inc · 5 hours ago
Customer Resource Manager
Altavista, VA
Full-time
Onsite
Mid Level
3+ years expBGF Industries, Inc is responsible for the medium-term planning process and long-term capacity outlook. The Customer Resource Manager will manage demand and inventory levels while serving as the key point of contact for customer orders and ensuring compliance with customer specifications.
ManufacturingTextiles
No H1B
U.S. Citizen OnlyHiring Manager
Tonya Tweedy PHR, SHRM-SCP
Responsibilities
Build the production plan through S&OP process, to cope with the Demand (Forecasts, Customer Orders), while maximizing the machine and labour Capacity Utilization, optimizing WIP and Finished Goods inventory level, contributing to higher customer service level (OTIF) and decreasing delivery lead time and DSI (Days of Sales Inventory)
Engage in customer calls and customer visits as necessary
Manages and assist SOP Manger in meeting company inventory levels KPI objectives while balancing customer requirements without negatively impacting customer OTIF
Responsible for entering and confirming customer orders timely and accurately in M3 so MRP flows properly to all areas (manufacturing and procurement)
Confirms availability of raw materials through material plan and procurement team when entering customer orders and providing customer lead time quotes
Engage in weekly reviews with Supply Chain Manager to ensure clear communication of plans and to support opportunities to improve Supply Chain outputs
Assist Supply Chain Manager in determining optimal WIP and FG inventory levels (and parameters into the ERP system) to achieve desired customer service levels in a hybrid Make-to-Order and Make-to-Stock planning environment for production lines, by utilizing sales data, forecast and customer orders
Maintains effective oversight and disposition of slow moving and obsolete inventory
Prepares and leads Monthly Site SOP meetings - utilizing inputs from SOP Manager, Sales, Product Manager, Plant Manager and Quality Director
Manages standard reports and analysis related to, by compiling and summarizing
MPS & SOP planning Adherence, and Deviations Root Causes Analysis
OTIF and Back-Orders Status
Customer Requested vs Confirmed Lead Time Gap monitoring
Operations Plan (tied to S&OP) and MPS
Load vs Capacity, for the bottlenecks
WIP & Finishing Good Inventory projection, slow movers reduction program
Delivery plan (over the MPS Horizon)
All other duties as assigned by management
Qualification
Required
3 years planning or customer service experience
This position requires access to information or technology that is subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Pursuant to these regulations, only U.S. Persons (U.S. Citizens or Lawful Permanent Residents/Green Card holders) are eligible for this role. Proof of U.S. Person status will be required prior to employment
Preferred
College degree or 5 years planning experience
Company
BGF Industries, Inc
BGF Industries manufactures woven & nonwoven fabrics from fiberglass, carbon, aramids, and other high performance fibers for technical textiles used in the Aerospace, Protective, Energy/Environmental, Marine, Automotive, Reinforcements, Filtration, and Construction industries.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-06-08Acquired
Leadership Team
P
Philippe L. Porcher
CEO
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