TireHub · 3 days ago
Customer Service Specialist
Simi Valley, CA
Full-time
Onsite
Entry Level
$23/hr - $26/hr
2+ years expTireHub is a company dedicated to moving businesses forward and supporting communities through their services. They are seeking a Customer Service Specialist to develop and maintain customer relationships, manage inbound and outbound customer calls, and provide B2B and AR support as needed.
AutomotiveCustomer ServiceLogisticsWholesale
Responsibilities
Manage incoming customer calls and all aspects of inbound order management
Completes outbound phone calls/campaigns as assigned
Elevate unresolved customer issues to designated departments
Own follow up to customers related to inbound calls and customer requests/issues
Drive customer adoption to self-service tools through helpful communication and support
Drive communication between Sales and Operations related to customer service
Provide B2B and AR support as needed
Completes outbound phone calls/campaigns as assigned
Complete other tasks assigned by the Customer Service Lead
Performs additional responsibilities as requested
Qualification
Required
2 years minimum previous sales or customer-facing experience
Demonstrated success with over-the-phone communication
Excellent written, interpersonal, and verbal communication skills
Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
Microsoft Office experience
Bilingual Spanish proficiency is required for this position due to business necessity and regular communication with Spanish-speaking customers
Preferred
Product & Industry sales knowledge
Benefits
Paid weekly on Fridays
Premium-Free Hubber Health Insurance
TireHub funded Health Savings Account
Additional benefit options including TireHub paid short/long term disability and life insurance benefits
Paid vacation and holidays
Parental leave programs
Build your financial future with 401k including TireHub match
Access to tire discounts, perks, and so much more!
Company
TireHub
Tirehub is a wholesale tire distributor that distributes Bridgestone and Goodyear tire portfolios to retailers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ted Becker
Chief Executive Officer
Arianne Rabbitt, PHR
Regional Human Resources Business Partner
Recent News
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