Abacus Service Corporation · 4 months ago
Platform Innovation Account Manager
Tri-State Area (NY, NJ, CT
Full-time
Hybrid
Entry, Mid Level
2+ years expAbacus Service Corporation is seeking a Platform Innovation Account Manager to join their team. The role involves managing restaurant partners, providing strategic guidance, and ensuring successful onboarding and product utilization to help restaurants grow their business.
Health CareInformation Technology
Responsibilities
Manage restaurant partners (SMBs) in your region, understand their business needs, conduct regular check-ins, collect product feedback, and provide strategic guidance to help them grow
Communicate restaurant progress, status updates, and feedback to cross-functional teams, including Strategy, Operations, and Product
Minimize churn by identifying opportunities for expansion and helping partners leverage DoorDash products
Collaborate with Product, Operations, and Sales teams to ensure restaurants have the best possible experience using our platform
Qualification
Required
2-3 years of professional experience with a proven track record of success and increasing responsibility
Bachelor's degree or equivalent work experience
Flawless executor who isn't afraid to roll up your sleeves and get to the lowest level of detail to solve problems
Empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption
Project management and/or account management experience
Excellent written and verbal communication skills
Can translate feedback from a restaurant to a product team and vice versa
Comfortable working with technical products and hardware
Experience with Salesforce, Slack, and Google Workspace
Company
Abacus Service Corporation
Abacus Service Corporation is provides IT solutions for global health care businesses.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sam Akunuri
Founder and COO
Company data provided by crunchbase