iRhythm Technologies, Inc. · 1 week ago
Key Accounts Manager | New Jersey
United States
Full-time
Remote
Mid Level
$81K/yr - $105K/yr
3+ years expiRhythm Technologies, Inc. is a leading digital healthcare company focused on cardiac health solutions. They are seeking a Key Account Manager to provide superior support to their highest-volume accounts, nurturing long-term customer relationships and collaborating with internal teams to drive business outcomes.
Health CareHealth DiagnosticsMedical DevicemHealthWearables
Responsibilities
Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment
Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency
Serve as a primary point of contact for iRhythm internal teams regarding assigned customers
Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance
Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.)
Act in a timely manner to resolve customer issues
Provide continuous evaluation of processes and customer workflow
Suggest new methods to create efficiencies through improved processes and additional technology
Leverage iRhythm regional expertise as necessary
Manage, onboard, and support assigned accounts
Attend and support key customer meetings and sales Quarterly Business Review sessions
Establish and maintain strong relationships with accounts and the internal sales organization
Lead or participate in strategic initiatives within assigned accounts
Conduct in-person account management initiatives as needed
Monitor and communicate key performance trends across assigned accounts
Work to develop action plans to improve account performance
Qualification
Required
Bachelor's degree is highly preferred or an equivalent combination of education, training, and experience
At least 3 years in a sales, account management or customer success role supporting large or complex accounts
Proven work experience as an Account Manager, Key Account Manager, or Sales Account Manager in a healthcare, medical device, or biotechnology environment
Self-directed and proactive
Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
Ability to multi-task and prioritize in a fast-paced environment
Proficiency with tools commonly used in a business environment including CRM customer relationship management (Salesforce), reporting, and Microsoft Office
Exceptionally collaborative, highly responsive, flexible, and adaptive
Must be willing to travel to Regional and National internal meetings
Must be willing to travel 30% or higher depending on the needs of the customer within assigned market
Preferred
Strong analytical skills with the ability to identify trends and present information succinctly and actionable
Proven understanding of how to apply key performance measurements to drive commercial development
Benefits
Medical, dental, and vision insurances (all of which start on your first day)
Health savings account employer contributions (when enrolled in high deductible medical plan)
Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
Travel reimbursement for medical care
Noncontributory basic life insurance & short/ long term disability
Emotional health support for you and your loved ones
Legal / financial / identity theft/ pet and child referral assistance
Paid parental leave
Paid holidays
Travel assistance for personal trips
Competitive PTO
401(k) (with company match)
Employee Stock Purchase Plan
Pet insurance discount
Unlimited amount of Linked In Learning classes
Company
iRhythm Technologies, Inc.
iRhythm is a leading digital health care company that creates trusted solutions that detect, predict, and prevent disease.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.18BKey Investors
BraidwellNovo HoldingsNorwest
2024-03-04Post Ipo Debt· $643.6M
2020-08-21Post Ipo Secondary· $220M
2019-09-11Post Ipo Equity· $115M
Leadership Team
Quentin Blackford
Chief Executive Officer
Mark Day
Chief Technology Officer
Recent News
2026-01-16
Investor's Business Daily
2026-01-13
Company data provided by crunchbase